Italian Advisor for a Global Provider of Risk Management products and services - Porto, Portugal Porto

Italian Advisor for a Global Provider of Risk Management products and services - Porto, Portugal

Join to apply for the Italian Advisor for a Global Provider of Risk Management products and services - Porto, Portugal role at Foundever

Come and work with us. Do you want to offer solutions to help our global clients protect and support their major purchases? Are you Italian native or fluent with strong English communication skills? Looking to make your career in a multicultural environment? So we have the perfect opportunity for you! Our client helps people thrive in a connected world. Offering support, protection and services that put people first.

Responsibilities

• Comply with the company’s policies and procedures to meet statutory, quality and business requirements within the overall strategy and objectives.
• Responsible for dealing with all customer enquiries ensuring the highest levels of service are provided to Customers
• Answer inbound calls and emails within guidelines/goals established by the client and contact center management
• Complete daily tasks as allocated in an efficient and timely manner
• Maintain accuracy and security of customer information on the database
• Provide friendly and efficient service to the worldwide community
• Be a first point of contact to handle and resolve customer complaints
• Identify and escalation issues appropriately
• Compose thoughtful and accurate messages or customize prepared responses to customer emails
• Research information and troubleshoot problems using available resources
• Monitor and control numerous concurrent tasks in tandem
• Proactively and independently work to meet targets and goals

Qualifications

• Native or proficient level of Italian (C2) (mandatory)
• Advanced level of English (at least C1) both verbal and written (mandatory)
• Computer literate
• A motivated and enthusiastic personality
• Self-organized, planning and prioritization skills
• Patience, empathy, and a unique ability to manage stress
• Ability to work under pressure and adapt quickly to adverse situations
• Technical aptitude and the ability to pick up new technology quickly
• Able to follow guidelines and instructions
• Ability to keep calm and
  - headed in critical situations
• Ability to demonstrate confidence when imparting information or dealing with troubled callers
• Must hold EU citizenship or valid work permit for Portugal
• Be a local candidate or willing to relocate to Porto, Portugal

Benefits

• Relocation package
• Competitive wages
• Paid professional training
• Employee discounts
• Private healthcare & dental insurance (after six months of employment)
• Growth opportunities through various development programs
• Fun and engaging
  - wide initiatives, including our Ever
  Better wellness program
• Job stability
• Life-long skills and experience
• Excellent work culture

Senior

Entry level

Employment type

Full-time

Job function

Customer Service

Industries

Outsourcing and Offshoring Consulting

Apply today!