Italian Airline Customer Support In Lisbon Viseu

Italian Airline Customer Support In Lisbon
Viseu
Viseu, Viseu District, Portugal

Join to apply for the Italian E-Commerce Customer Support in Lisbon - 2000 Euros Welcome Bonus role at Blue
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Overview
Launch Your Journey in E-Commerce Support! Step into a dynamic, collaborative environment where empathy meets accuracy in every digital customer interaction. If you're proactive, attentive to detail, and committed to delivering
- tier service, this
-
- based support role is your ideal opportunity to shine. Role Overview
As an E-Commerce Customer Support, you’ll be a vital touchpoint for users of a leading global
- commerce platform. Your mission is to ensure smooth, positive experiences by managing customer interactions and resolving a wide array of support requests. Responsibilities- Respond to customer inquiries with professionalism and warmth — primarily through digital
- Resolve issues for buyers, sellers, and creators, including tracking orders, handling refunds, and navigating platform
- Guide users through platform features like cancellations, returns, and account
- Work
- functionally with internal teams to deliver timely and accurate support
- Escalate challenging or sensitive issues appropriately and
- Consistently meet quality benchmarks and turnaround
- Offer clear,
- focused guidance to enhance the customer
- Stay current on platform policies, feature updates, and
- commerce best practices
Requirements- Fluent in Italian (C2 level)- Fluent in English (B2 level)- EU Citizenship or Portuguese Residency Card- 0-1 year of experience in customer
- Strong leadership, analytical, and communication
- Eagerness to learn and grow
Why Join Us- Attractive Salary:

Competitive compensation that values your
- Performance Bonus:

Recognizing your
- Meal Allowance:

Covering your daily
- Transportation Support:

Assisting with commuting
- Health & Life Insurance:

Comprehensive protection for your
-
- Relocation Package:

Assistance to make your move smooth and
-
- Onsite Work:

Engage and grow in a collaborative office environment#J-18808-Ljbffr