Italian Client Advisor – Remote In Portugal Lisboa

Italian Client Advisor – Remote In Portugal
Lisboa
Lisboa, Lisboa, Portugal

Italian-Speaking Technical Support Advisor | Consumer Products
Workster is partnering with a global customer experience leader to hire a Technical Support Advisor. You will be the first point of contact for clients, providing
- quality
- sales support via phone and email, ensuring customer satisfaction through clear communication,
- solving, and guidance. This is a great opportunity to join a collaborative support team where your technical and interpersonal skills make a real impact, helping customers get the most out of the company’s products. Key Responsibilities
Provide technical support to customers via phone and email
Conduct initial diagnostics using internal procedures and resources
Escalate complex issues to specialized teams when necessary
Proactively assist customers to improve satisfaction, using tutorials, guides, and support articles
Communicate clearly regarding product information, order tracking, and minor problem resolution
Handle customer complaints professionally and effectively
Use multiple internal software tools to manage and document support cases
Identify opportunities for
- selling or offering complementary solutions when appropriate
Requirements
Fluent in Italian (C1) and English (B2)Previous experience in technical support, customer service, or call center environments preferred but not mandatory
Excellent communication skills, both written and spoken
Ability to diagnose issues and explain solutions clearly and simply
Comfortable using multiple software tools simultaneously
Strong multitasking, organizational skills, and adaptability
Cross-selling or upselling experience is a plus
Eligible to work in Portugal
What We Offer
Full-time, stable employment with paid training and onboarding
Friendly, inclusive team with opportunities for growth and ongoing learning
Option to work remotely or onsite with relocation and accommodation support
Continuous coaching and professional development programs
Competitive salary: €1000 x 14 months + €100 monthly performance bonus + meal allowance €7. 23/day
Private health and dental insurance, life insurance
Laptop and mobile phone for work (and personal use)Additional perks: language course subsidies, office amenities, and social activities
Location: Lisbon, Portugal (remote work in Portugal possible or onsite with accommodation support)Interested? Send your CV to amanda. badilla@workster. jobs