Italian Content Moderator in Lisbon

Customer Service Specialist – Temporary (12 months)

Key Responsibilities

• Review and evaluate
  - generated content (text, images, videos, and profiles).
• Assist customers with inquiries related to products, services, orders, billing, and account issues.
• Troubleshoot and resolve customer issues efficiently, ensuring a positive customer experience.
• Collaborate with other departments to solve complex cases and escalate unresolved issues when necessary.
• Maintain
  -
  - date knowledge of our products and services to offer precise and helpful solutions.
• Log and track customer inquiries in the system, ensuring accurate records are maintained.
• Meet or exceed customer service performance targets and KPIs.

Qualifications

• Fluent in Italian (both written and spoken).
• Proficient in English for internal communication and documentation.
• Previous experience in customer support or a related role is a plus but not mandatory.
• Excellent communication, problem‑solving, and active listening skills.
• Ability to handle multiple tasks in a fast–paced environment.

What We Offer

• Competitive salary and benefits package.
• Career development and growth opportunities.
• A supportive and diverse work environment.
• Health insurance and wellness programs.
• Paid time off, including vacation and holiday allowances.

Employment Details

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Management and Manufacturing
• Industries: Technology, Information and Media