Italian Customer Advisor for a Concierge company - Lisbon, Portugal - Lisboa

Italian Customer Advisor for a Concierge company - Lisbon, Portugal
Lisboa
Lisboa, Lisboa, Portugal

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Italian Customer Advisor for a Concierge company - Lisbon, Portugal, Lisbon

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Client:

Foundever

Location:

Lisbon, Portugal

Job Category:

Other

EU work permit required:

Yes

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Job Reference:

fb3317031dea

Job Views:

Posted:

06. 06. 2025

Expiry Date:

21. 07. 2025

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Job Description:

Italian Customer Advisor for a Concierge company - Lisbon, Portugal

Req ID#: 375464

Lisboa, Portugal, PT

Job Description:

Italian Customer Advisor for a Concierge company - Lisbon, Portugal

Req ID#: 375464

Lisboa, Portugal, PT

Job Description:

Come and work with us.

Do you want to work with a worldwide leader in concierge and loyalty services company?
Are you Italian native or fluent with strong English communication skills?
Looking to make your career in a multicultural environment in sunny and happy Lisbon?
So we have the perfect opportunity for you!

Your future project: join our Italian Customer Support team.

Our client is a premier global luxury concierge service that specializes in working with
-
- worth clientele in all markets within the luxury sector (travel, dining, events, etc. ).

As a customer service specialist in this project, your daily responsibilities will include:

Comply with the company’s policies and procedures to meet statutory, quality and business requirements within the overall strategy and objectives.

Customer relationship management and digitized processing of clients focused on services such as: traveling (pre-departure travel, personal assistance, medical travel emergency), lifestyle and personal services, special occasions, referrals & appointment setting, card program information & benefit enrollments, others.

Perform inbound/outbound calls and written communication within guidelines/goals established by the client and contact center management

Complete daily tasks as allocated in an efficient and timely manner

Maintain accuracy and security of customer information on the database

Identify and escalate issues appropriately

Compose thoughtful and accurate messages or customize prepared responses to customer emails

Research information and solve problems using available resources

Monitor and control numerous concurrent tasks in tandem

Proactively and independently work to meet targets and goals

To succeed in the role, you will need to have:

Native or proficient level of Italian (C2)

Advancedlevel of English (at least C1) both verbal and written

Strong communication skills – with excellent phone conversation skills, attentive listening and superior writing skills

Courtesy, active listening, availability and personalized
- up

Customer-oriented, willingness to provide personalized care

Have attention to detail and quality of service: thoroughness, precision, reliability

People-oriented,
- added interpersonal skills

Use of Office and CRM tools

Life experience to apply to managing situations

Early adopter of technology

Makes the customers feel confident that their needs are being met

Dependable, reliable and able to perform duties with minimum supervision

Ability to interact positively with peers and supervisors

Must hold EU citizenship or valid work permit for Portugal

Be a local candidate or willing to relocate to sunny Lisbon, Portugal (work on site)

Benefits.

Relocation package

Competitive wages

Paid professional training

Employee discounts

Private healthcare & dental insurance (after six months of employment)

Growth opportunities through various development programs

Fun and engaging
- wide initiatives, including our Ever
Better wellness program

Job stability

Life-long skills and experience

Excellent work culture

Go further with Foundever

We believe in memorable associate experiences. Here, you can improve your quality of life and grow your career.

Apply today!

Job Segment: CRM, Relationship Manager, Database, Technology, Customer Service

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Informações detalhadas sobre a oferta de emprego

Empresa:	Foundever
Localização:	Lisboa Lisboa, Lisboa, Portugal
Publicado:	24. 6. 2025 Vaga de emprego atual

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Italian Customer Advisor for a Concierge company - Lisbon, Portugal Lisboa