Italian Customer Advisor For A Concierge Company - Lisbon, Portugal Lisboa

Italian Customer Advisor For A Concierge Company - Lisbon, Portugal
Lisboa
Lisboa, Lisboa, Portugal

Italian Customer Advisor for a Concierge company - Lisbon, Portugal

3 days ago Be among the first 25 applicants

Come and work with us. Do you want to work with a worldwide leader in concierge and loyalty services company? Are you Italian native or fluent with strong English communication skills? Looking to make your career in a multicultural environment in sunny and happy Lisbon? So we have the perfect opportunity for you! Your future project: join our Italian Customer Support team. Our client is a premier global luxury concierge service that specializes in working with
-
- worth clientele in all markets within the luxury sector (travel, dining, events, etc. ).

Responsibilities

- Comply with the company's policies and procedures to meet statutory, quality and business requirements within the overall strategy and objectives.

- Customer relationship management and digitized processing of clients focused on services such as traveling (pre-departure travel, personal assistance, medical travel emergency), lifestyle and personal services, special occasions, referrals & appointment setting, card program information & benefit enrollments, others.

- Perform inbound/outbound calls and written communication within guidelines/goals established by the client and contact center management.

- Complete daily tasks as allocated in an efficient and timely manner.

- Maintain accuracy and security of customer information on the database.

- Identify and elevate issues appropriately.

- Compose thoughtful and accurate messages or customize prepared responses to customer emails.

- Research information and solve problems using available resources.

- Monitor and control numerous concurrent tasks in tandem.

- Proactively and independently work to meet targets and goals.

Qualifications

- Native or proficient level of Italian (C2).

- Advanced level of English (at least C1) both verbal and written.

- Strong communication skills – excellent phone conversation skills, attentive listening and superior writing skills.

- Courtesy, active listening, availability and personalized follow‐up.

- Customer‐oriented, willing to provide personalized care.

- Attention to detail and quality of service: thoroughness, precision, reliability.

- People‐oriented, value‐added interpersonal skills.

- Use of Office and CRM tools.

- Life experience to apply to managing situations.

- Early adopter of technology.

- Make customers feel confident that their needs are being met.

- Dependable, reliable and able to perform duties with minimum supervision.

- Ability to interact positively with peers and supervisors.

- Must hold EU citizenship or valid work permit for Portugal.

- Be a local candidate or willing to relocate to sunny Lisbon, Portugal (work on site).

Benefits

- Relocation package.

- Competitive wages.

- Paid professional training.

- Employee discounts.

- Private healthcare & dental insurance (after six months of employment).

- Growth opportunities through various development programs.

- Fun and engaging company‐wide initiatives, including our Ever
Better wellness program.

- Job stability.

- Life‐long skills and experience.

- Excellent work culture.

Apply today!

Seniority level: Entry level

Employment type: Full‐time

Job function: Customer Service, Industries: Outsourcing and Offshoring Consulting

Referrals increase your chances of interviewing at Foundever by 2x.

Get notified about new Customer Advisor jobs in Lisboa, Lisbon, Portugal.

#J-18808-Ljbffr