Italian Customer Advisor for Online Pharmacy - Lisbon, Portugal Lisboa

Italian Customer Advisor for Online Pharmacy - Lisbon, Portugal

Join to apply for the Italian Customer Advisor for Online Pharmacy - Lisbon, Portugal role at Foundever

As a customer service specialist in this project, your daily responsibilities will include:

• Providing Inbound Customer Care
• Giving advice and information to the customers and approach it with feeling/empathy for their needs
• Ensuring the order and delivery process is smooth for the client
• Dealing with Returns and Complaints
• Identifying root causes to continue ensuring maximum efficiency/processes
• Handle calls as well as written communication within guidelines established
• Ensure the delivery of a quality customer experience on each and every transaction
• Ensure that all complaints are recognized, recorded, confirmed and solved effectively
• Recognize and promote additional products and services to the customers, in line with their needs and requirements

To succeed in the role, you will need to have:

• Native or proficient level of Italian (C2)
• Intermediate level of English (at least B2) both verbal and written
• Excellent listening and written/oral communication skills in supported languages
• A motivated and enthusiastic personality
• Self-organized, planning and prioritization skills
• Patience, empathy, and a unique ability to manage stress
• Ability to work under pressure and adapt quickly to adverse situations
• Technical aptitude and the ability to pick up new technology quickly
• Able to follow guidelines and instructions
• Ability to keep calm and
  - headed in critical situations
• Ability to demonstrate confidence when imparting information or dealing with troubled callers
• Familiarity with ticketing systems
• Experience with policy work, or help resource project management
• Previous, demonstrable experience with creation of online help resources
• Life experience to apply to managing situations
• Early adopter of technology
• Ability to put customers at ease
• Must hold EU citizenship or valid work permit for Portugal
• Be a local candidate or willing to relocate to Lisbon, Portugal

Benefits:

• Relocation package
• Competitive wages
• Paid professional training
• Employee discounts
• Private healthcare & dental insurance (after six months of employment)
• Growth opportunities through various development programs
• Fun and engaging
  - wide initiatives, including our Ever
  Better wellness program
• Job stability
• Life-long skills and experience
• Excellent work culture

We believe in memorable associate experiences. Here, you can improve your quality of life and grow your career. Apply today!