Italian Customer Advisor for Video Game Brand - Lisbon, Portugal Lisboa

Italian Customer Advisor for Video Game Brand - Lisbon, Portugal
Lisboa
Lisboa, Lisboa, Portugal

Italian Customer Advisor for Video Game Brand - Lisbon, Portugal

Join to apply for the Italian Customer Advisor for Video Game Brand - Lisbon, Portugal role at Foundever

Italian Customer Advisor for Video Game Brand - Lisbon, Portugal

3 months ago Be among the first 25 applicants

Join to apply for the Italian Customer Advisor for Video Game Brand - Lisbon, Portugal role at Foundever

Come and work with us.

Do you want to be part of a team whose motto is Play Has No Limits?

Are you

Come and work with us.

Do you want to be part of a team whose motto is Play Has No Limits?

Are you Italian native or fluent with strong English communication skills?

Looking to make your career in a multicultural environment?

So we have the perfect opportunity for you!

Your future project: join our Italian Customer Support team.

Our client is a world market leader gaming brand of home video game consoles and production company.

As a customer service specialist in this project, your daily responsibilities will include:

• Respond efficiently and effectively to all customers’ enquiries within given timescales
• Develop and maintain a full technical knowledge of the client’s products and services
• Deal with all correspondence as requested/required
• Accurately log all calls and in line with procedures
• Responsibly maintain and update all
  - related administrative forms
• Be able to recognize when a problem/query should be transferred to another department or a more senior member of staff
  
  

• Proficient level of Italian (C1)
• Intermediate level of English (B1)
• Previous experience in Customer Service preferred
• Impeccable communication skills
• A calm, cool and
  - headed attitude in every situation
• Excellent
  - organizing skills
• A proactive approach and willingness to work on own initiative
• Ability to work under pressure, in order to achieve deadlines and KPI’s
• Ability to adapt to a continuously changing environment and procedures
• Knowledge of Microsoft Office Pack (Word, Excel)
• Must hold EU citizenship or valid work permit
• Be a local candidate or willing to relocate to Lisbon, Portugal
  
  

• Relocation package
• Competitive wages
• Paid professional training
• Employee discounts
• Private healthcare & dental insurance (after six months of employment)
• Growth opportunities through various development programs
• Fun and engaging
  - wide initiatives, including our Ever
  Better wellness program
• Job stability
• Life-long skills and experience
• Excellent work culture
  
  

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Customer Service

• Industries

  Outsourcing and Offshoring Consulting

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