Italian Customer Advisor - Porto/Lisbon - Portugal Porto

Italian Customer Advisor - Porto/Lisbon - Portugal
Porto
Porto, Porto District, Portugal

Italian Customer Advisor - Porto/Lisbon - Portugal, Porto

Job Details

• Location: Porto, Portugal
• Job Category: Other
• EU work permit required: Yes
• Job Reference: 0b49a6d9ada1
• Job Views: 5
• Posted: 18. 08. 2025
• Expiry Date: 02. 10. 2025

Job Description

Position

• Provide first contact resolutions to customer queries
• Offer specialized customer support through written and phone communication
• Build meaningful relationships, answering customers questions in a courteous, friendly, and professional manner
• Meet and exceed our customer service quality goals, compliance regulations, and productivity targets
• Create an exceptional customer experience that customers value and that we are proud of
• Follow management directives and provide feedback

Candidate Characteristics

Technical and IT Skills

• Must hold EU citizenship or a valid work permit for Portugal
• Be a local candidate or willing to relocate to Portugal (work on site - Porto or Lisbon)

Language Skills

• Italian: native speaker
• English: excellent (C2)
• Native or proficient level of Italian (C2)
• Advanced level of English (at least C1), both verbal and written
• Strong communication skills – with excellent phone conversation skills, attentive listening, and superior writing skills
• Analytical and
  - solving skills with strong attention to detail
• Desire to learn and advance, curious investigator and problem solver

Educational Background

• Bachelor’s degree (first level)
• Disciplinary area: Political-social sciences
• Degree class: Communication sciences (L-20, 14)

Additional Information

• Willingness to relocate
• Availability for international transfer