Italian Customer Expert Lisboa

Italian Customer Expert
Lisboa
Lisboa, Lisboa, Portugal

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Job Description:

Job Title:Operations Customer Expert I

About the Role:

We are seeking a motivated and
- focused Operations Customer Expert I to provide exceptional customer service over the phone in Italian. In this role, you will play a crucial part in ensuring customer satisfaction and loyalty by effectively addressing and resolving their issues.

Responsibilities:

Provide B2C customer support for private customers, handling inbound calls.

Assist customers with device issues, subscription problems, billing inquiries, and more.

Deliver an excellent customer experience by being empathetic, understanding, and helpful.

Proactively identify sales opportunities and promote relevant products or services.

Maintain a positive and professional demeanor, ensuring each customer feels valued and supported.

Qualifications:

Fluency in Italian, both written and spoken.

Previous experience in customer service or a similar role is preferred.

Strong communication and interpersonal skills.

Energetic, proactive, and
- oriented mindset.

Ability to work effectively in a
- paced environment.

Compensation and Benefits:

Base Salary:768 per month

Christmas Allowance:64 per month

Holiday Allowance:64 per month

Meal Allowance:7 per day (approximately 154 per month)

Total Package Compensation (including Benefits-in-kind):1250 (with apartment) or 1251, 83 (without apartment)

Apartment Benefit-in-kind:200 (if living in a
- rented apartment)

Health Insurance:Provided from day one of the Employment Contract.

Additional Benefits:

Opportunity to grow and develop your skills in a
- centric company.

Be part of a dynamic and supportive team.

Paid training period.

Vacation time (up to 20 days in the first year and 22 days thereafter).

Accommodation in
- rented apartments for employees living over 100km away (subject to availability).

Working Conditions:

Working hours:40 hours weekly (8 hours daily with a lunch break) on a rotational shift pattern from 6:00 to 22:00, Monday to Sunday.

Holidays:Aligned with Portuguese public holidays, with compensation days for work on such days.

Trial Period:One month after contract signing.

Training:

The training period is 15 working days, 8 hours per day.

Training includes:Integration into the team.

Training for new computer software programs.

Comprehensive product training.

Customer management training for telephone.

On-the-job training and independent implementation of training content.

The training period will be proportionally compensated for those who successfully complete it.