Italian Customer Service Agent - 2 days office Lisboa

Italian Customer Service Agent - 2 days office
Lisboa
Lisboa, Lisboa, Portugal

Location: Carcavelos, Portugal (Hybrid – 2 days
- site)

Languages: Italian

Start date: 21/06/2025

Gross salary for the Italian market: €850 base + €300 language bonus + performance bonus + meal allowance

Are you fluent in Italian and living in Portugal ?

Looking to grow your career in customer service with a company that creates unforgettable experiences ?

Join a market leader in the European leisure gift industry and become part of a dynamic team helping customers discover moments that matter.

What You’ll Be Doing:

• Assist customers via phone, email, chat, and social media
• Help with orders, exchanges , and identify upselling opportunities
• Ensure accurate case tracking and timely
  - up
• Stay
  -
  - date with product knowledge and internal policies
• Collaborate with your team to meet quality KPIs and boost customer satisfaction

What We’re Looking For:

• Fluent Italian – mandatory
• Strong English skills – written and spoken
• Previous experience in customer support (ideally in a contact center or B2B setting)
• Ability to multitask , adapt, and thrive in a
  - paced environment

What’s On Offer:

• Base salary plus language bonus
• Performance bonuses and incentives
• Monday to Friday , 8am–5pm schedule
• Comprehensive PAID training provided ( 4 weeks)
• Work from anywhere in the world for up to 20 days/year
• Private health & life insurance
• Regular team events and engagement activities
• Direct employment with the client – no outsourcing
• Clear career progression path

Interested?

Send your CV to or call us directly at +353 15225356

Take the next step in your career – and help others create magical moments.