Italian Customer Service Agent São Domingos de Rana

Italian Customer Service Agent
Lisboa
São Domingos de Rana, Lisboa, Portugal

Location:
Carcavelos, Portugal (Hybrid – 2 days
- site)

Languages:
Italian

Start date:
interviews this week

Gross salary for the Italian market:
€870 base + €300 language bonus + performance bonus + meal allowance (€167, 86).

Are you fluent in
Italian
and living in
Portugal
?

Looking to grow your career in
customer service
with a company that creates
unforgettable experiences
?

Join a
market leader
in the European leisure gift industry and become part of a dynamic team helping customers discover moments that matter.

What You'll Be Doing:

• Assist customers via
  phone, email, chat, and social media
• Help with
  orders, exchanges
  , and identify
  upselling opportunities
• Ensure accurate
  case tracking
  and timely
  - up
• Stay
  -
  - date with
  product knowledge and internal policies
• Collaborate with your team to meet
  quality KPIs
  and boost
  customer satisfaction

What We're Looking For:

• Fluent Italian
  – mandatory
• Strong English
  skills – written and spoken
• Previous experience in
  customer support
  (ideally in a contact center or B2B setting)
• Ability to
  multitask
  , adapt, and thrive in a
  - paced environment

What's On Offer:

• Base salary plus language bonus
• Performance bonuses
  and incentives
• Monday to Friday
  , 8am–5pm schedule
• Comprehensive PAID training
  provided ( 4 weeks)
• Work from anywhere
  in the world for up to
  20 days/year
• Private health & life insurance
• Regular
  team events
  and engagement activities
• Direct employment
  with the client – no outsourcing
• Clear
  career progression
  path

Interested?

Send your CV to
or call us directly at
Take the next step in your career – and help others create magical moments.