Italian Customer Service Representative For A Fintech Service Company - Porto, Portugal Porto

Italian Customer Service Representative For A Fintech Service Company - Porto, Portugal
Porto
Porto, Porto District, Portugal

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Italian Customer Service Representative for a Fintech Service Company - Porto, Portugal

Client: Foundever

Location: Porto, Portugal

Job Category: Other

EU work permit required: Yes

Job Reference: 94a974e1db79

Job Views: 3

Posted: 25. 04. 2025

Expiry Date: 09. 06. 2025

Job Description:

Italian Customer Service Representative for a Fintech Service Company - Porto, Portugal

Req ID#: 388338

Porto, Portugal, PT

Job Details:

Come and work with us.

Are you Italian native or fluent with strong English communication skills? Looking to make your career in a multicultural environment in the sunny and vibrant city of Porto?

We have the perfect opportunity for you!

Your future project involves joining our Italian Customer Support team.

Our client is a financial technology company operating an online payment system. They offer an innovative payment method that allows you to shop at your favorite online and
- store locations, receive your products immediately, and pay in convenient monthly installments.

As a customer service advisor, your daily responsibilities will include:

• Complying with company policies and procedures to meet legal, quality, and business standards
• Responding to customer and merchant inquiries via email, phone, and chat
• Managing content and resources like FAQs for
  - service support
• Analyzing customer service statistics and preparing weekly reports
• Developing processes to improve customer service efficiency
• Collaborating with other business areas to incorporate customer insights into strategy
• Completing assigned tasks efficiently and accurately
• Maintaining the security and accuracy of customer data
• Managing multiple tasks simultaneously
• Working proactively to meet targets and goals

To succeed in this role, you should have:

• Native or proficient level of Italian (C2)
• Intermediate English skills (at least B2)
• Excellent listening and communication skills in supported languages
• A motivated, enthusiastic personality
• Strong organizational and prioritization skills
• Patience, empathy, and stress management abilities
• Ability to work under pressure and adapt quickly
• Technical aptitude and quick learning ability
• Ability to follow guidelines and instructions
• Calmness and clarity in critical situations
• Confidence in communication and dealing with challenging callers
• Must hold EU citizenship or valid work permit for Portugal
• Willingness to relocate to Porto, Portugal (On
  Site work)

Benefits:

• Signing bonus
• Relocation package
• Competitive wages
• Paid professional training
• Employee discounts
• Private healthcare & dental insurance (after six months)
• Growth opportunities
• Engaging company initiatives and wellness programs
• Job stability
• Career development and lifelong skills
• Excellent work culture

Join us at Foundever

We believe in creating memorable experiences for our associates. Here, you can improve your quality of life and advance your career.

Apply today!

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