(Italian) Customer Success Executive (m/f) Oeiras

Overview

(Italian) Customer Success Executive (m/f)

Full-time position

Key languages

Native level of Italian

Advanced English

Responsibilities

• Communicate with customers and clients via phone, email, Skype and chat
• Maintain partnerships and use every upselling opportunity wisely
• Provide knowledgeable answers to questions about product, pricing and availability
• Record specific details & ensure actions taken on each and every case
• Work with internal departments to meet customer’s needs
• Data entry in various platforms
• Upselling and
  - selling techniques
• Ensure all clients are aware of the company’s innovations
• Being an ambassador for the company

Requirements

• Excellent communication skills verbal and written – in English
• Excellent communication skills verbal and written – in Italian
• Excellent phone etiquette and excellent verbal, written, and interpersonal skills
• Ability to
  - task, organize, and prioritize work
• Experience in Customer Service or Hospitality will be valued

Benefits

• Competitive Salary
• Monthly meal allowance
• Monthly performance bonuses
• Healthcare benefits
• Be part of a unique, energetic and dynamic team where you will find plenty of growth opportunities

The Process

1. Submit your application and don’t forget to send an updated CV
2. Get a call by our Recruitment Specialist
3. Start your interview process
4. Get selected
5. Start your journey