Italian Customer Support in Lisbon - 2000 Euros Welcome Bonus

About the job Italian Customer Support in Lisbon - 2000 Euros Welcome Bonus

Launch Your Journey in E-Commerce Support!

Step into a dynamic, collaborative environment where empathy meets accuracy in every digital customer interaction. If you're proactive, attentive to detail, and committed to delivering
- tier service, this
-
- based support role is your ideal opportunity to shine.

Role Overview:

As an E-Commerce Customer Support, you’ll be a vital touchpoint for users of a leading global
- commerce platform. Your mission is to ensure smooth, positive experiences by managing customer interactions and resolving a wide array of support requests.

Key Responsibilities:

• Respond to customer inquiries with professionalism and warmth — primarily through digital channels

Resolve issues for buyers, sellers, and creators, including tracking orders, handling refunds, and navigating platform tools

Guide users through platform features like cancellations, returns, and account updates

Work
- functionally with internal teams to deliver timely and accurate support solutions

Escalate challenging or sensitive issues appropriately and efficiently

Consistently meet quality benchmarks and turnaround expectations

Offer clear,
- focused guidance to enhance the customer journey

Stay current on platform policies, feature updates, and
- commerce best practices

Requirements:

• EU Citizenship or Portuguese Residency Card
• 0-1 year of experience in customer support
• Strong leadership, analytical, and communication skills
• Eagerness to learn and grow

Why Join Us:

• Attractive Salary:Competitive compensation that values your skills
• Performance Bonus:Recognizing your achievements
• Meal Allowance:Covering your daily meals
• Transportation Support:Assisting with commuting costs
• Relocation Package:Assistance to make your move smooth and
  - free

Onsite Work: Engage and grow in a collaborative office environment

Ready to take the next step? Apply today and be part of a team that values innovation and excellence!