Italian Customer Support in Lisbon - 2000 Euros Welcome Bonus Lisboa

Italian Customer Support in Lisbon - 2000 Euros Welcome Bonus
Lisboa
Lisboa, Lisboa, Portugal

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Launch Your Journey in E-Commerce Support!

Step into a dynamic, collaborative environment where empathy meets accuracy in every digital customer interaction. If you're proactive, attentive to detail, and committed to delivering
- tier service, this
-
- based support role is your ideal opportunity to shine.

Role Overview:

As an E-Commerce Customer Support, you’ll be a vital touchpoint for users of a leading global
- commerce platform. Your mission is to ensure smooth, positive experiences by managing customer interactions and resolving a wide array of support requests.

Key Responsibilities:

• Respond to customer inquiries with professionalism and warmth — primarily through digital channels
• Resolve issues for buyers, sellers, and creators, including tracking orders, handling refunds, and navigating platform tools
• Guide users through platform features like cancellations, returns, and account updates
• Work
  - functionally with internal teams to deliver timely and accurate support solutions
• Escalate challenging or sensitive issues appropriately and efficiently
• Consistently meet quality benchmarks and turnaround expectations
• Offer clear,
  - focused guidance to enhance the customer journey
• Stay current on platform policies, feature updates, and
  - commerce best practices
  
  
  

• Fluent in Italian (C2 level)
• Fluent in English (B2 level)
• EU Citizenship or Portuguese Residency Card
• 0-1 year of experience in customer support
• Strong leadership, analytical, and communication skills
• Eagerness to learn and grow
  
  
  

• Attractive Salary: Competitive compensation that values your skills
• Performance Bonus: Recognizing your achievements
• Meal Allowance: Covering your daily meals
• Transportation Support: Assisting with commuting costs
• Health & Life Insurance: Comprehensive protection for your
  - being
• Relocation Package: Assistance to make your move smooth and
  - free
• Onsite Work: Engage and grow in a collaborative office environment
  
  
  

Seniority level

• Seniority level

  Not Applicable

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Marketing Services

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