Italian Customer Support in Lisbon - NO Nights Shifts - Welcome Bonus 2000

Italian Customer Support in Lisbon - NO Nights Shifts - Welcome Bonus €2000

Join the Italian Customer Support role at Blue
View Talent based in Lisbon, offering a competitive salary, welcome bonus €2000, and no night shifts.

Role Overview

As a Customer Support Specialist, you will be the first point of contact for customers, handling inquiries via phone, e‑mail and live chat, ensuring clear solutions, efficient issue resolution, and a seamless experience.

Key Responsibilities

• Communicate with customers in a professional, friendly manner via phone, e‑mail, and chat.
• Respond to a wide range of inquiries, from service information to account support and troubleshooting.
• Provide guidance, resolve concerns, and ensure customers feel supported throughout their journey.
• Accurately document cases and maintain up‑to‑date records of customer interactions.
• Escalate complex or sensitive issues according to established procedures.
• Collaborate with internal teams to deliver accurate, timely resolutions.
• Consistently achieve service quality and response time targets.
• Stay informed about product updates, company policies, and industry best practices to deliver top‑tier support.

Requirements

• Fluent in Italian (C2 level).
• Fluent in English (B2 level).
• EU citizenship or Portuguese residency card.
• 0–1 year of experience in customer support.
• Strong leadership, analytical, and communication skills.
• Eagerness to learn and grow.

Why Join Us

• Competitive salary.
• Performance bonus.
• Meal allowance.
• Transportation support.
• Health & life insurance.
• Relocation package.
• On‑site work environment.

Job Details

• Seniority level: Not applicable.
• Employment type: Full‑time.
• Job function: Other.
• Industry: Marketing Services.
• Location: Cascais, Lisbon, Portugal.

Apply today and be part of a team that values innovation and excellence!