Italian Customer Support (JUNIOR) in Porto Porto

Italian Customer Support (JUNIOR) in Porto
Porto
Porto, Porto District, Portugal

Key Responsibilities:

• Provide customer support in Italian for inquiries related to products, services, orders, and billing via phone, email, and chat.
• Troubleshoot and resolve customer issues with efficiency and professionalism.
• Collaborate with internal teams to address more complex issues and ensure customer satisfaction.
• Maintain detailed and accurate records of all customer interactions in the system.
• Follow company guidelines and procedures to ensure consistent service delivery.
• Meet or exceed individual and team performance metrics, including response time and resolution quality.
  
  
  

• Native Italian speaker with excellent written and verbal communication skills.
• Fluent in English for internal communication and documentation.
• Previous experience in customer service, call centers, or related roles is preferred but not mandatory.
• Strong
  - solving abilities and a
  - first attitude.
• Proficiency in using computers, CRMs, and customer support software.
• Ability to work effectively in a team environment and handle stressful situations.
  
  
  

• Competitive salary and benefits package.
• Opportunity for professional growth and career advancement.
• A dynamic and supportive work environment.
• Health insurance and wellness programs.
• Paid time off, including vacation and holiday allowances.