Italian Customer Support (Junior) In Porto Porto

Italian Customer Support (Junior) In Porto
Porto
Porto, Porto District, Portugal

Italian Customer Support (JUNIOR) in Porto

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Talents as an Italian Customer Support (JUNIOR) in Porto. Be among the first 25 applicants!

Key Responsibilities

• Provide customer support in Italian for inquiries related to products, services, orders, and billing via phone, email, and chat.
• Troubleshoot and resolve customer issues efficiently and professionally.
• Collaborate with internal teams to address complex issues and ensure customer satisfaction.
• Maintain detailed and accurate records of all customer interactions.
• Follow company guidelines to ensure consistent service delivery.
• Meet or exceed performance metrics, including response time and resolution quality.

Qualifications

• Native Italian speaker with excellent communication skills.
• Fluent in English for internal communication and documentation.
• Experience in customer service or call centers is preferred but not mandatory.
• Strong
  - solving skills and a
  - first attitude.
• Proficiency in computers, CRMs, and support software.
• Ability to work effectively in a team and handle stress.

What We Offer

• Competitive salary and benefits.
• Opportunities for growth and career advancement.
• Supportive work environment with health insurance and wellness programs.
• Paid time off, including holidays and vacation.

Additional Details

• Seniority level:
  
  Entry level
• Employment type:
  
  Full-time
• Industry:
  
  Technology, Information, and Media

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