Italian Customer Support Role (On-site in Porto, Portugal) Rio Tinto

Italian Customer Support Role (On-site in Porto, Portugal)

We are looking for a dedicated and highly articulate individual, fluent in Italian, to join our international team in Porto, Portugal. This is a stable,
- site opportunity supporting a crucial project within the Medical Devices sector. If you possess exceptional communication skills and are ready for an exciting career change in a beautiful European city, we want to hear from you!

Core Mission

As an Italian‑Speaking Customer Support Specialist, you will be the primary contact for our clients, including nurses, doctors, and end‑users across the Italian market. This role is about more than just answering calls—it’s about providing empathetic and expert technical assistance.

Responsibilities

• Solving Technical Issues: Diagnosing, troubleshooting, and resolving inquiries related to the function and usage of advanced medical devices via multiple channels (phone, email, chat).
• Documentation: Meticulously recording every customer interaction, technical detail, and resolution in our database to ensure regulatory compliance and continuity of care.
• Customer Advocacy: Handling sensitive situations with professionalism, patience, and a high degree of empathy.

Candidate Essentials

• Italian Language: You must be fluent (native or near‑native) in both written and spoken Italian.
• English Language: You need a functional working level of English (B2 minimum) for internal team communication and training.
• Commitment to Porto: You must be willing to live and work
  - site at our office in Porto, Portugal.
• Schedule Flexibility: You must be able to commit to a 24/7 rotational shift schedule.

Understanding Your Work Hours

• Rotational Shifts: Your shifts will be scheduled rotationally across all days, Monday through Sunday.
• Days Off: You will have two rotational days off each week.
• Night Shift: Covering the Night Shift (22:00 to 07:00) will be an occasional, mandatory requirement as part of the total 24/7 rotation cycle. You must be comfortable with this.

Your Comprehensive Rewards

• Competitive Salary: Receive a strong base salary enhanced by attractive attendance and signing bonuses.
• Daily Allowances: Provided with generous meal allowance and transport allowance.
• Security: Comprehensive health insurance coverage from the start.
• Future Growth: Excellent opportunities for career advancement within our global organization.

Relocation Support for International Applicants

• Travel Reimbursement: We will reimburse the cost of your flight ticket to Porto.
• Initial Housing: We provide temporary accommodation for the first 28 days to give you time to settle in and find permanent housing.

Ready to use your Italian language skills?

Are you ready to support a vital project and launch your new career in Porto? We look forward to hearing from you. To learn more about applying for a Portuguese work visa or residency, let us know.

Seniority Level

Entry level

Employment type

Full‑time

Job function

Other

Industries

Technology, Information and Internet