Italian Customer Support Service Advisor | Remote in Porto or Mainland Portugal Porto

Italian Customer Support Service Advisor | Remote in Porto or Mainland Portugal
Porto
Porto, Porto District, Portugal

Location: Porto or anywhere in mainland Portugal (Remote)

Languages: Italian (Native or C2) + English (B1/B2 minimum for internal communication)

Contract Type: Full-time, Permanent

Start Date: To be confirmed (multiple intakes)

Why Join Us?

If youre an Italian native speaker looking to launch or grow your career in an international environment, this is your chance! Whether you have prior customer service experience or not, well provide full paid training so you can excel.

Enjoy the flexibility of working remotely within Portugal while benefiting from relocation support if youre moving from abroad.

Your Responsibilities

• Handle customer queries via phone, email, and chat in Italian
• Provide product and service information with a friendly,
  - solving approach
• Assist with technical issues or
  - related questions
• Escalate complex cases to the relevant department
• Maintain a high level of customer satisfaction
  
  
  

• Base Salary: Competitive monthly package
• Performance Bonus: Monthly incentives for meeting targets
• Relocation Support: Flight reimbursement + accommodation assistance for candidates moving to Portugal
• Training: Fully paid professional training
• Work Environment: Multicultural & supportive
• Career Growth: Opportunities to advance within the company
  
  
  

• Native-level Italian (or C2 equivalent)
• Minimum B1/B2 level in English (for internal communication)
• Customer service experience is a plus but not required we train you!
• Ability to work in rotating shifts (Monday
  Sunday, two days off)
• Must be based in Portugal or willing to relocate
  
  
  

• Ideal for career starters or professionals seeking an international career boost
• Full training provided no previous experience needed
• Work from the comfort of your home in Portugal
• Join a friendly and inclusive team