Italian Customer Support Specialist in Lisbon Lisboa

Italian Customer Support Specialist in Lisbon
Lisboa
Lisboa, Lisboa, Portugal

Italian Customer Support Specialist in Lisbon

Join to apply for the Italian Customer Support Specialist in Lisbon role at Oceanic View Solutions.

Take Your Career to the Next Level!

We’re seeking a proactive,
- oriented Customer Support Specialist to join our energetic team. If you're adaptable, thrive under pressure, and enjoy helping others, this opportunity is perfect for you.

Role Overview: As a Customer Support Specialist, you will be the primary contact for customers, providing excellent support via various communication channels. Your
- solving skills and clear communication are vital for delivering a seamless support experience.

Key Responsibilities:

• Provide responsive support through phone, chat, email, and social media
• Assist customers with account setup, login issues, identity verification, transactions, and technical queries
• Maintain professionalism, empathy, and a
  - focused approach in all interactions
• Respond promptly and accurately, prioritizing customer satisfaction
• Build lasting relationships through clear and supportive communication
• Follow internal procedures while delivering
  - quality service
• Offer feedback to improve service quality and efficiency

Requirements:

• Fluent in Italian (C2 level)
• Fluent in English (B2 level)
• EU Citizenship or Portuguese Residency Card
• 0-1 year of customer support experience
• Strong leadership, analytical, and communication skills
• Eager to learn and grow

Why Join Us:

• Attractive Salary: Competitive compensation
• Performance Bonus: Recognizing your achievements
• Meal Allowance: Covering daily meals
• Transportation Support: Assisting with commuting costs
• Health & Life Insurance: Comprehensive coverage
• Relocation Package: Assistance for a smooth move
• Onsite Work: Collaborative office environment

Ready to take the next step? Apply today and join a team that values innovation and excellence!