Italian Customer Support Specialist in Porto Porto

Italian Customer Support Specialist in Porto
Porto
Porto, Porto District, Portugal

Ready to start a new adventure in sunny Porto? Join us in one of Europe’s most charming and vibrant cities! With its colorful streets, stunning river views, and rich culture, Porto offers the perfect mix of work and lifestyle. Whether you're into exploring historic spots, enjoying delicious food, or working by the ocean breeze — Porto has it all.

Now’s your chance to build your career in a dynamic international environment, right in the heart of Portugal!

Join Our Team as a Customer Support Specialist in Medical Technology!

Do you want to make a real difference in people’s lives? Are you empathetic,
- oriented, and passionate about helping others? This is your chance to support patients across Europe while working with
- edge medical technology that improves daily life for people with diabetes.

What you’ll do

• Support patients with care & empathy – Provide
  - class customer and technical assistance for diabetes devices.
• Troubleshoot & guide – Help patients with device usage and solve technical issues via calls, email, chat, or SMS.
• Manage orders & renewals – Ensure accurate processing, documentation, and compliance with medical guidelines.
• Follow procedures – Apply scripts and protocols to guarantee safety and regulatory standards.
  
  

• Fluent in Italian + C1 level English.
• Able to support multiple markets at once.
• Experience in healthcare or technical support is a plus.
• Knowledge of diabetes or medical devices is an advantage.
• Excellent communicator with strong customer service orientation.
• Quick learner with the ability to retain and manage large amounts of information.
• Detail-oriented, organized, and a
  - solver.
• Stress-resistant with a calm and empathetic approach in sensitive situations.
  
  

• New and modern office.
• Full training to help you succeed.
• Relocation support (if applicable).
• We promote
  - company mobility to work at any of our sites around the world.
• Private health insurance, free after six months
• Competitive wages (14 monthly payments per year)
• Be part of a project with real impact