Italian Customer Support Specialist remote in Portugal Porto

Italian Customer Support Specialist remote in Portugal
Porto
Porto, Porto District, Portugal

Italian Customer Support Specialist remote in Portugal

Join to apply for the Italian Customer Support Specialist remote in Portugal role at BOROLEO.

Are you ready to live and work in one of Europe’s most beautiful cities? Join a dynamic team in sunny Porto and help customers from all over the world! Whether you're solving problems or answering questions, you’ll make a real difference every day — all while enjoying the culture, food, and ocean views Portugal has to offer. Let your career grow where the sun always shines!

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Do you love helping people, speaking multiple languages, and working with smart tech? Join a
- growing team that’s changing how small businesses accept payments!

We’ve created a simple device that lets entrepreneurs take card payments anywhere, just by using their smartphone. We believe in fair pricing, easy setup, and supporting small merchants—because everyone deserves a chance to grow.

As a Customer Support Specialist, you’ll support customers in Italian by answering questions and helping them use our payment products.

Your Tasks

1. Support customers via phone, email, chat, and social media
2. Help merchants with their products, services, and account questions
3. Work closely with other teams like Sales and Marketing
4. Suggest ways to improve our customer service and make it more efficient
5. Document cases and feedback clearly

What We’re Looking For

• You speak Italian fluently and have a good level of English
• You’re confident using smartphones, tablets, and computers
• You’re friendly, patient, and love talking to people
• You’re curious, enjoy solving problems, and don’t give up easily
• You stay calm and organized, even when it gets busy
• You care deeply about making customers happy
• Experience in a contact center or support team is a plus

What We Offer

• Modern and new office environment
• Full training to help you succeed
• Relocation support (if applicable)
• Opportunities for
  - company mobility to work at any of our sites worldwide
• Private health insurance, free after six months
• Competitive wages (14 monthly payments per year) + bonus

Location

Porto - Remote, Portugal

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Other

Industries

• Legal Services