Italian Customer Technical Advisor & Inbound Sales Tech Industry - Remote Lisboa

Italian Customer Technical Advisor & Inbound Sales Tech Industry - Remote
Lisboa
Lisboa, Lisboa, Portugal

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Italian Customer Technical Advisor & Inbound Sales Tech Industry - Remote, Lisboa

Client:

Speakit

Location:

Lisboa, Portugal

Job Category:

Other

- $0-0/monthly

EU work permit required:

Yes

Job Views:

3

Posted:

06. 06. 2025

Expiry Date:

21. 07. 2025

Job Description:

Are you looking for what’s next? Our client is a global technology and services leader that powers the brands of the future. They help
- known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries.

If you’re looking to grow and be inspired, as a Customer Technical Advisor & Inbound Sales in Portugal, you will ensure that performance goals are met across all operations. And that you fulfill client expectations related to operational excellence: high targets regarding quality, efficiency & customer journey improvement.

You will have all the training,
- edge technologies, and the continuing support you’ll need to succeed. In this position, there’s a real career and personal growth potential. About 80% of the managers and leaders have been promoted from within! That’s why they offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you’ve always envisioned.

Responsibilities:

• Take incoming user requests (via telephone, email, chat. . . ), log call details into case management systems, and provide response and resolution within SLA to customers
• Aim for the highest Customer Satisfaction Survey scores, actively updating customers with status and resolution progress reports. Their happiness is our happiness
• Delivery of
  - caliber Customer Service on
  - sales requests (delivery, warranties, refunds)
• Inbound sales support and product selling to increase revenue while ensuring the highest level of customer satisfaction.
• Achieve sales goals set up every quarter while providing an excellent customer experience
• Logging and following up on orders or requests
• Capturing all required data elements in CRM as required by clients, policies, and products

To become a Customer Technical Advisor & Inbound Sales Agent, you need to meet the requirements below:

• Have a native level of Italian (oral and written) and proficiency in English
• Have excellent communication skills coupled with empathy and team spirit
• Have the ability to adapt to unplanned situations in a methodical and organized way

In this role, you will have the benefits below:

• Competitive salary and performance bonus
• Work From Home in Portugal mainland – equipment provided by the company
• Full paid training on the company and the project you'll be working on
• Career development programs, specialized courses, and language classes
• Free private health insurance after 6 months
• Working hours: Monday to Saturday from 8 am to 7 pm rotational. Sundays off + another day during the week