Italian E-Commerce Customer Support in Lisbon - 2000 Euros Welcome Bonus Sintra

Italian E-Commerce Customer Support in Lisbon - 2000 Euros Welcome Bonus
Sintra
Sintra, Lisboa, Portugal

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Begin Your Career in E-Commerce Customer Support!

Join a
- paced,
- oriented environment where empathy and precision come together in every interaction. If you’re proactive,
- driven, and passionate about delivering outstanding service, this
-
- based support role offers the perfect platform to excel.

Begin Your Career in E-Commerce Customer Support!

Join a
- paced,
- oriented environment where empathy and precision come together in every interaction. If you’re proactive,
- driven, and passionate about delivering outstanding service, this
-
- based support role offers the perfect platform to excel.

Role Overview:

As an E-Commerce Customer Support Specialist, you will be a key connection point for users of a major global
- commerce platform. Your role will focus on ensuring a seamless and positive experience by managing customer interactions and resolving a variety of requests.

Key Responsibilities:

• Communicate with customers in a professional, friendly manner through digital channels only
• Handle requests from buyers, sellers, and content creators, including order tracking, refunds, and platform navigation
• Assist users with platform features such as cancellations, returns, and account changes
• Collaborate with internal teams to deliver timely, accurate resolutions
• Escalate complex or sensitive issues following established procedures
• Meet quality standards and response time targets consistently
• Provide clear,
  - oriented guidance to improve the customer journey
• Stay informed about platform policy updates, new features, and best practices in
  - commerce
  
  
  

• Fluent in Italian (C2 level)
• Fluent in English (B2 level)
• EU Citizenship or Portuguese Residency Card
• 0-1 year of experience in customer support
• Strong leadership, analytical, and communication skills
• Eagerness to learn and grow
  
  
  

• Attractive Salary: Competitive compensation that values your skills
• Performance Bonus: Recognizing your achievements
• Meal Allowance: Covering your daily meals
• Transportation Support: Assisting with commuting costs
• Health & Life Insurance: Comprehensive protection for your
  - being
• Relocation Package: Assistance to make your move smooth and
  - free
• Onsite Work: Engage and grow in a collaborative office environment
  
  
  

Seniority level

• Seniority level

  Not Applicable

Employment type

• Employment type

  Full-time

Job function

• Job function

  Sales and Business Development

• Industries

  Marketing Services

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