Italian E-Commerce Customer Support in Lisbon - 2000 Euros Welcome Bonus
Launch Your Journey in E-Commerce Support!
Step into a dynamic, collaborative environment where empathy meets accuracy in every digital customer interaction. If you're proactive, attentive to detail, and committed to delivering
- tier service, this
-
- based support role is your ideal opportunity to shine.
Role Overview:
As an E-Commerce Customer Support, you’ll be a vital touchpoint for users of a leading global
- commerce platform. Your mission is to ensure smooth, positive experiences by managing customer interactions and resolving a wide array of support requests.
Key Responsibilities:
- Respond to customer inquiries with professionalism and warmth — primarily through digital channels
- Resolve issues for buyers, sellers, and creators, including tracking orders, handling refunds, and navigating platform tools
- Guide users through platform features like cancellations, returns, and account updates
- Work
- functionally with internal teams to deliver timely and accurate support solutions - Escalate challenging or sensitive issues appropriately and efficiently
- Consistently meet quality benchmarks and turnaround expectations
- Offer clear,
- focused guidance to enhance the customer journey - Stay current on platform policies, feature updates, and
- commerce best practices
Requirements:
- Fluent in
Italian (C2 level) - Fluent in English (B2 level)
- EU Citizenship or Portuguese Residency Card
- 0-1 year of experience in customer support
- Strong leadership, analytical, and communication skills
- Eagerness to learn and grow
Why Join Us:
- Attractive Salary:Competitive compensation that values your skills
- Performance Bonus:Recognizing your achievements
- Meal Allowance:Covering your daily meals
- Transportation Support:Assisting with commuting costs
- Health & Life Insurance:Comprehensive protection for your
- being - Relocation Package:Assistance to make your move smooth and
- free - Onsite Work: Engage and grow in a collaborative office environment
Ready to take the next step? Apply today and be part of a team that values innovation and excellence!
#J-18808-Ljbffr- Informações detalhadas sobre a oferta de emprego
Empresa: Cross Border Talents Localização: Oeiras
Oeiras, Distrito de Lisboa, PortugalPublicado: 5. 8. 2025
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