ITALIAN (Italiano) Back office Airline Support, office Lisbon, Mo-Fri, 25.09 Lisboa

ITALIAN (Italiano) Back office Airline Support, office Lisbon, Mo-Fri, 25.09
Lisboa
Lisboa, Lisboa, Portugal

EXTRA PROJECT BONUS – total of €2000 gross (€500 gross paid out after the 4th, 7th, 10th and 13th contract month)

PT: Serviço de Apoio ao Cliente da Companhia Aérea Italiana / Escritório em Lisboa
IT: Assistenza clienti compagnie aeree italiane / Ufficio a Lisbona

Fluency in Italian is a must have with this position

Ort: Lissabon-Oriente

• Possible start: 25. 09
• Great opportunity to work from Monday – Friday 8:00-17:00 h -40h/week)
• We provide training at the beggining of work, you don't need to have a previous experience
• Back office job position – you will deal directly with the Airline's legal department
• Recruitment process 100% online

Company: Our client is one of the most popular airlines with a network of many connections across Europe. As an interest in the services is growing very rapidly, we are looking for reinforcements in the form of Italian-speaking back office employees for our team in Lisbon/Portugal.

We are looking for you

As a Customer Support you will:

• Handling cases in collaboration with lawyers, legal officers, and National Enforcement Bodies (NEB).
• Supporting the NEB in verifying whether transport operators comply with passenger rights under the regulations.
• Managing complaints from passengers who believe their rights have been violated and resolving these cases with the relevant authorities in the country where the incident occurred.
• Mediating and resolving disputes with agencies to avoid legal proceedings whenever possible.

Competitive salary and remuneration system (incl. meal allowance):

• 1000€ gross x 14 months (it's 1066€ gross x 12 months)
• 10€ gross– fixed monthly project bonus
• up to 175€ gross – performance bonus,
• 20 €/month – Transport allowance
• €7. 23 NET/day meal voucher
• plus EXTRA PROJECT BONUS – total of €2000 gross (€500 gross paid out after the 4th, 7th, 10th and 13th contract month)

What we offer:

• Possible Start: 25. 09
• Private life friendly work schedule: Monday – Friday 08:00- 17:00 (40h per week, 5days per week)
• Full time, fixed term 6-months employment contract with prolongation possibility (according to the Portuguese law)
• Training is provided at the beginning of the work
• We offer office based work system in our modern location in Lisbon – Oriente
• A Bring a Friend Program with attractive incentives
• Health Insurance from day 1
• Benefit from our modern amenities, many discounts in local businesses, free medical appointments at the office, sports and social responsibility activities, internal parties and much more
• Complete online hiring process regulated

What do we expect:

• Your speak Italian C2- native
• Your English is communicative (min. B2)
• You live anywhere in Lisbon or you are ready to relocate there
• Ability to communicate clearly and effectively
• You are looking for adventure in fast growing, international company
• We do NOT require previous experience, we will teach you everything

Note: We require EU citizenship or full rights to work in Portugal

Are you interested in a new adventure?
Then apply with your CV, we look forward to you

By applying for this position, you agree to our privacy policy and consent to the processing of your personal data and its transfer to the client offering this position

Assistenza
Clienti #Compagnie
Aeree #Apoio
Ao
Cliente #Companhias
Aereas #Emprego
Lisboa #Lavoro
ALisbona #Job
In
Lisbon #Italiano #Parlanti
Italiano #Italian
Speaking #Customer
Support
Lisboa #Back
Office
Lisbon #Reclami #Direitos
Passageiros #Full
Time
Portugal #Tempo
Integral #Contrato
Em
Portugal #Seguros
Portugal #Viagens #Bagagem #Voo #Indemnizacoes #Seguro
Viagem #Trabalho
Em
Lisboa #Oportunidade
Em
Lisboa #Contratação #Agora
Contratamos #Trabalho
Com
Italiano #Falantes
Italiano #Suporte
Ao
Cliente #Atendimento
Ao
Cliente #Setor
Aereo #Aeroporto #Linhas
Aereas #Aviação #Trabalho
Em
Portugal #Carreira
Em
Portugal #italianlisbon

Job Type: Full-time

Pay: From 1, 200. 00€ per month

Application Question(s):

• Your email and phone number are mandatory to proceed your application in this recruitment, please leave it here:
• Your current location:
• Are you ready to work in our office in Lisbon-Oriente?
• Outside of Portugal CANDIDATES: If you are living ABROAD now, are you ready to relocate to Portugal? If so, when is this possible for you?

• Have you ever worked at Concentrix or Webhelp in Portugal? If so, please leave a comment here:

• This offer is connected with our client Concentrix (formerly Webhelp). Are you okay with continuing with your application?

• Are you legally authorized to work in Portugal?
  If you are not an EU citizen, confirm on what basis you can work in Portugal (VISA/Work Permit/etc. ).

• Is French your first language?

• Do you speak English at working proficiency level - min B2?

• When is the closest possible date to start for you?

Language:

• French (C2-native) (Required)
• English (min. B2) (Required)