Italian Learning Specialist - Lisbon, Portugal - Lisboa

Italian Learning Specialist - Lisbon, Portugal
Lisboa
Lisboa, Lisboa, Portugal

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We are looking for a talented and accomplished Italian Learning Specialist to join our team to enhance the competencies of individual employees by designing, updating, and conducting training programs that will boost employees' workplace performance in alignment with Foundever’s core values.

As a Learning Specialist in this project, your daily responsibilities will include:

Creating learning experiences that equip new and
- term associates to excel in their work environments through expert classroom instruction,
- floor mentoring, and
-
- one skills coaching.
Modifying and presenting training programs for representatives/agents.
Tracking and analyzing training programs by examining agent performance.
Recommending changes to training programs.
Conducting training programs for representatives/agents and
- line supervisors on new products/services, selling skills, and system changes.
Participating in identifying program needs, obtaining technical data, and scheduling programs.
Maintaining training records.

To succeed in this role, you will need to have:

Native or proficient level of Italian (mandatory)
Advanced level of English (at least C1) both verbal and written
Strong facilitation,
- solving, research, and
- making skills
Solid understanding and use of computer basics (Internet,
- mail, MS Office)
Organizational and time management skills
Ability to manage challenging trainees and customers while remaining in control
Good judgment and ability to express thoughts clearly and simply
Ability to work a flexible schedule
Ability in designing, developing, and delivering training material
Ability to carry out Training Needs Analysis
Visual design skills and ability to storyboard
Proficient level of Power
Point and Excel
Critical thinking skills
Ability to learn quickly on the job
Availability to work from our Lisbon sites (Santos and Sete Rios)
Must hold EU citizenship or a valid work permit for Portugal
Be a local candidate or willing to relocate to Lisbon, Portugal

Education and experience

College degree in Education, HR, or a directly related field (preferable)
Experience as a Trainer/Learning Specialist in BPO
At least 2 years of customer service or technical support experience coaching and mentoring other associates, preferably in a complex,
- paced contact center environment

Specific Requirements (when necessary)