Italian Quality Analyst for Social Media Trending Videos Service and Delivery- Lisbon, Portugal - Lisboa

Italian Quality Analyst for Social Media Trending Videos Service and Delivery- Lisbon, Portugal
Lisboa
Lisboa, Lisboa, Portugal

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Italian Quality Analyst for Social Media Trending Videos Service and Delivery- Lisbon, Portugal, Lisbon

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Client:

Foundever

Location:

Lisbon, Portugal

Job Category:

Other

EU work permit required:

Yes

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Job Reference:

5663da11a40a

Job Views:

Posted:

Expiry Date:

22. 06. 2025

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Job Description:

Italian Quality Analyst for Social Media Trending Videos Service and Delivery- Lisbon, Portugal

Req ID#: 393301

Lisboa, Portugal, PT

Job Description:

Italian Quality Analyst for Social Media Trending Videos Service and Delivery- Lisbon, Portugal

Req ID#: 393301

Lisboa, Portugal, PT

Job Description:

Come and work with us.

We are looking for aItalian Quality Analystto ensure that all external and internal requirements are met. You will be responsible for monitoring procedures and outputs and identifying mistakes or
- conformity issues.

Ourclientis the leading destination for short form mobile video, with the mission to inspire creativity and bring joy.

As aQuality Analystin this project, your daily responsibilities will include:

Monitors CSR’s performance on a daily basis, by taping, listening to, reviewing and evaluating calls.

Provides appropriate feedback to CSR's on quality of service to ensure adherence to procedures and scripts with the aim to improve the service delivered to the caller in all aspects (soft skills, product knowledge, systems skills)

Attends and participates in meetings with supervisors and Team Managers / Project Leaders to discuss outputs of monitoring

Reports script problems or questions to appropriate areas

Assists clients in monitoring specific programs as needed

Communicates with supervisors on program changes, and communicates CSR actions to supervisors for performance appraisals

Makes monthly call monitoring plan and execute this plan. Keeps track of what has been achieved

Provides relevant information for Monthly Quality Report.

Provides feedback to training department about issues arising from monitoring which have to be picked up when new agents are going to be trained

Acts at least half a day per week as CSR to keep up experience

Participates in monthly calibrating sessions to ensure that scoring skills and interpretation of calls are at the same level as that of other QARs.

Takes personal responsibility to understand and comply with all company and client security requirements and policies.

Ensures that all team members comply fully with the security policies and requirements of Foundever and client, ensuring staff is given an appropriate level of knowledge/awareness to be able to comply with the policies within the context of their role and taking appropriate action when
- compliance is identified.

To succeed in the role, you will need to have:

Native or proficientItalian(mandatory)

Advanced level ofEnglish(at least C1) both verbal and written

Good organization / time management skills

Ability to work with a variety of people from diverse backgrounds

Ability to make fair and consistent judgments and decisions

Ability to solve problems and offer suggestions

Ability to influence behavior

Effective project management

Ability to adhere to all organizational policies and procedures

Ability to give constructive feedback to CSRs which lead to performance improvement

Counseling skills

Ability to organize, prioritize and
- task

Good knowledge of effective scripting

Experience of relevant training and coaching techniques

Logical and objective approach to call assessment

Ability to provide feedback in a positive and supportive manner

Able to effectively use Microsoft applications (ie: Word, Excel, Powerpoint, Project, Outlook etc)

Must hold EU citizenship or valid work permit for Portugal

Be a local candidate or willing to relocate to sunny Lisbon, Portugal

Availability to work from our site in Sete Rios

Availability to work from 9am to 9pm UTC+1 Mon to Sun

Education and experience.

Minimum of 6 months working in BPO production or comparable customer service

Should be at least one certified/finalized professional education

Benefits.

Competitive wages

Paid professional training

Employee discounts

Private healthcare & dental insurance (after six months of employment)

Growth opportunities through various development programs

Fun and engaging
- wide initiatives, including our Ever
Better wellness program

Job stability

Life-long skills and experience

Excellent work culture

Go further with Foundever

We believe in memorable associate experiences. Here, you can improve your quality of life and grow your career.

Apply today!

Job Segment: Social Media, BPO, Project Manager, Media, Marketing, Operations, Technology, Quality

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Informações detalhadas sobre a oferta de emprego

Empresa:	TN Portugal
Localização:	Lisboa Lisboa, Lisboa, Portugal
Publicado:	25. 5. 2025 Vaga de emprego atual

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