Italian Speaker - Customer Service Representative Lisboa

Italian Speaker - Customer Service Representative

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Position: Customer Service Italian Speakers

Location: Lisbon, Portugal

Job Description

As a Customer Service Italian Speaker, you will be responsible for providing excellent customer service to Italian-speaking customers. You will be the first point of contact for customers, handling inquiries, complaints, and providing solutions to their problems. Your main goal will be to ensure customer satisfaction and retention.

Responsibilities

• Responding to customer inquiries via phone, email, and chat in a timely and professional manner
• Providing product and service information to customers
• Handling and resolving customer complaints and issues
• Keeping accurate records of customer interactions and transactions
• Collaborating with other teams to ensure customer satisfaction
• Identifying and escalating priority issues to the appropriate team
• Meeting and exceeding customer service targets and goals

Qualifications

• Native or fluent Italian speaker
• Excellent communication skills, both written and verbal
• Customer-oriented with a positive attitude
• Ability to multitask and work in a
  - paced environment
• Strong
  - solving skills
• Previous experience in customer service is a plus

Benefits

• Competitive salary
• Welcome bonus of 2000$
• Relocation package for candidates living outside of Portugal
• Career development opportunities
• Dynamic and international work environment

Job Details

• Seniority level: Not Applicable
• Employment type: Full-time
• Job function: Other
• Industries: Human Resources Services

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