Italian-speaking Concierge with French or Spanish in Lisbon - Available Immediately

Italian-speaking Concierge with French or Spanish in Lisbon - Available Immediately
Lisboa
Lisboa, Lisboa, Portugal

Develop your career in premium customer service by joining a
- end concierge team in Lisbon. We are looking for an Italian-speaking Concierge with French or Spanish to provide tailored lifestyle services and travel assistance to VIP clients. If you are
- oriented, organised, and passionate about delivering exceptional experiences, this opportunity is ideal for you.

About the Role

As an Italian-speaking Concierge, you will support clients with personalised lifestyle and travel solutions. You will work across multiple channels and ensure every interaction reflects a
- quality and reliable standard.

Responsibilities

Manage client requests in Italian via phone, email, Whats
App, and other communication tools

Organise travel bookings, restaurant reservations, event access, and personalised lifestyle recommendations

Provide expert guidance on leisure activities, cultural events, dining options, and travel planning

Handle complex or urgent situations with efficiency and discretion

Use internal ticketing systems to organise, prioritise, and follow up on requests

Deliver a premium and
- focused service experience

Your Profile

Native-level Italian speaker

Strong command of French or Spanish

Good level of English for internal communication

Background in customer service, hospitality, tourism, luxury services, or concierge support

Excellent written and verbal communication skills

High attention to detail and strong organisational abilities

Ability to manage
- step requests reliably

Proactive,
- oriented, and comfortable in a dynamic environment

What the Company Offers

Permanent contract with a 3-month probation period

40-hour workweek, Monday to Saturday, rotating shifts between 7:00 AM and 8:00 PM

Annual gross salary of 20, 000€, paid over 14 months

Quarterly performance bonus up to 698€

Hybrid work model after 3 months with two remote days per week

Additional remote week at Christmas and one during summer

Meal voucher card worth 8€ per working day

30€ monthly transport allowance

Full health insurance including dental and optical coverage after 6 months

High-quality equipment including laptop, screens, and headset

Office located in central Lisbon, Avenida da Liberdade

Access to Accor Group benefits through the Heartist Program

Why Apply

This position is ideal for candidates who want to work in premium customer care, enjoy creating personalised solutions, and are motivated by delivering exceptional service to international clients.