Italian Speaking Customer Advisor

Italian
Speaking Customer Advisor Advertiser Support (Onsite in Lisbon, Portugal)

Location: Lisbon, Portugal

Type: Fulltime, Onsite

Department: Customer Experience / Advertiser Support

About the Role

Are you an Italian speaker passionate about technology, customer service, and digital advertising?

Join our team in Lisbon, supporting business advertisers who use a leading global social media advertising platform.

This is the perfect opportunity to start or advance your international career in a dynamic,
- paced environment while enjoying life in one of Europe’s most vibrant cities.

Key Responsibilities

• Provide exceptional customer service in Italian via email, chat, and phone, handling inquiries about advertising campaigns, billing, and account management.
• Diagnose and resolve technical and nontechnical issues quickly and effectively.
• Offer strategic advice for advertisers on campaign setup, optimization, and management.
• Clearly explain advertising policies and compliance guidelines.
• Accurately log all customer interactions in the internal CRM system.
• Stay up to date on the platform's advertising tools, products, and updates.

Working Schedule

• 5 days per week, 8 hours per day.
• Rotational shifts, Monday-Sunday, 07:00–22:00.
• Flexibility within these hours is essential.

Requirements

Essential:

• Native or
  - native Italian (C2).
• Good English skills (B2 minimum).
• Strong customer focus and empathetic communication style.
• Interest in online marketing and comfort with digital tools.
• Eligible to work in Portugal/EU or willing to relocate.

Preferred:

• Prior experience in customer service, call centers, tech support, or digital marketing/sales.
• Familiarity with CRM tools like Salesforce or Zendesk.

Compensation & Benefits

Option1 Without Relocation

• Salary: 1, 379 gross/month (x12)
• Benefits: Health
  Insurance + Life
  Insurance + Career
  Growth
  Path

Option2 With Relocation

• Salary: 1, 050 gross/month (x12)
• Benefits: Full package plus Relocation Support

Relocation Package (for candidates relocating to Lisbon)

• Flight reimbursement upon arrival.
• Private room in a fully furnished, modern shared apartment (with colleagues).
  • All utilities (water, electricity, internet, gas) included.
• Airport pickup and arrival assistance provided.

Health & Wellbeing

• Private health insurance.
• Comprehensive life insurance plan.

Career Development

• Clear progression path: Senior Agent.
• Fully paid training before project start.

Workplace & Culture

• Modern office in central Lisbon.
• International, inclusive, and supportive work environment.
• Regular team events, cultural activities, and celebrations.

Location: Lisbon, Portugal

Mode: Onsite only