Italian Speaking Customer Advisor Lisboa

Italian Speaking Customer Advisor
Lisboa
Lisboa, Lisboa, Portugal

About the job Italian Speaking Customer Advisor

Our clients belong to the top 500 business companies in the sectors of IT, telecommunications,
- commerce, automotive, and financial services. We are a multicultural company, collaborating with employees from over 29 different nationalities. We offer a great work environment with modern offices, a dynamic and youthful approach, and true career opportunities.

Job Responsibilities:
Customer Interaction: Handle incoming user requests via telephone, email, and chat. Log call details into case management systems and provide responses and resolutions within SLA to customers. Inbound sales.

Customer Satisfaction: Aim for the highest Customer Satisfaction Survey scores by actively updating customers on status and resolution progress. Their happiness is our happiness.

Customer Service: Deliver
- caliber customer service for
- sales requests including delivery, warranties, and refunds.

Sales Support: Provide inbound sales support and promote products to increase revenue while ensuring the highest level of customer satisfaction.

Sales Goals: Achieve sales goals set on a quarterly basis while providing an excellent customer experience.

Order Management: Log and follow up on orders or requests, capturing all required data elements in CRM as mandated by clients, policies, and products.

Requirements:

- C2 level in Italian and intermediate English

The offer:

- performance bonus

- meal and transport allowance

- private health insurance

- relocation package with accommodation

Please send your cv to valentina. cammarata@cbtalents. org