Italian Speaking Customer Advisor Lisboa

Italian Speaking Customer Advisor
Lisboa
Lisboa, Lisboa, Portugal

Italian Speaking Customer Advisor, Lisboa

Client:

Cbt

Location:

Lisboa, Portugal

Job Category:

Other

-$0-0/monthly

EU work permit required:

Yes

Job Views:

10

Posted:

24. 01. 2025

Expiry Date:

10. 03. 2025

Job Description:

Job Description:

Italian-Speaking Customer Advisor (Web Services)

Location:

Lisbon, Portugal

Position:

Full-time, On-site

Are you passionate about customer service and fluent in Italian? We are seeking a motivated Italian-speaking Customer Advisor to join our team in Lisbon. As part of our customer service team, you will be responsible for providing
- quality support for web services, assisting customers with a variety of inquiries, and helping them navigate our online platforms.

Key Responsibilities:

• Provide exceptional customer service to Italian-speaking clients, assisting with
  - related inquiries, troubleshooting, and resolving issues.
• Offer clear, professional, and friendly support via phone, email, or chat.
• Guide customers through our web services, ensuring they have a positive user experience.
• Document customer interactions and provide feedback on recurring issues to improve service quality.
• Maintain high levels of customer satisfaction and loyalty.

Requirements:

• Fluency in Italian (mandatory).
• B2 level of English (mandatory).
• Prior experience in customer service or web services is a plus, but not a requirement.
• Excellent communication skills and a
  - centric mindset.
• Ability to work in a
  - paced environment and manage multiple tasks.
• Flexibility to work in rotational shifts.
• Working hours:
  
  Monday to Saturday, 07:
  
  00 to 19:
  
  00 (Rotational shifts).
• Days Off:
  
  Sunday + 1 rotational day.

Additional Benefits:

- Relocation support (for candidates moving from outside Portugal):

- Airfare reimbursement up to €400 (economy class) after 6 months of the contract.

- Accommodation:

Shared apartment provided for up to 12 months, with rent of €280 per month, including all utility bills. Rent is deducted directly from the payslip.

How to Apply:

If you are enthusiastic about providing excellent customer support in Italian and are ready to join a dynamic team, apply today! We look forward to hearing from you.

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