Italian Speaking Customer Advisor (With Relocation Package) Porto

Italian Speaking Customer Advisor (With Relocation Package)

Join our forward‑looking healthcare and travel services provider, Ignite, focused on delivering high‑quality diabetes care solutions worldwide.

We are a forward‑looking healthcare and travel services provider focused on delivering high‑quality diabetes care solutions to clients worldwide. Our mission is to combine expert medical support with outstanding customer service, making healthcare easier and more accessible.

As part of our growth, we are establishing a dedicated team in Porto to deliver exceptional assistance to Italian‑speaking clients. This role offers the opportunity to contribute to a meaningful project that improves the quality of life for people living with diabetes.

Location: Porto, Portugal. This position is on‑site with relocation support that includes flight tickets and accommodation for candidates moving from abroad.

Main Responsibilities

• Serve as the first point of contact for Italian‑speaking clients through phone, email, and live chat.
• Respond to inquiries about diabetes care services, including scheduling, treatment details, and service follow‑up.
• Clearly explain processes, services, and procedures while ensuring client comfort and understanding.
• Resolve client concerns quickly and professionally to maintain a high level of satisfaction.
• Record all interactions and maintain accurate client service documentation.
• Collaborate with the wider team to optimize workflows and enhance client experience.
• Stay up to date with developments in diabetes care and related service offerings.

Candidate Requirements

• Native or fluent Italian (spoken and written) — mandatory.
• English proficiency at a minimum of B2 level.
• Customer service experience is a plus, though not required — full training will be provided.
• Excellent verbal and written communication skills.
• Strong interpersonal skills, empathy, and a client‑focused approach.
• Ability to adapt and work efficiently in a busy on‑site environment.
• Good problem‑solving skills and attention to detail.
• Basic digital literacy and familiarity with service‑oriented platforms.
• Must be based in Porto or willing to relocate. Candidates relocating internationally will receive flight tickets and accommodation — relocation package beyond this is not included.

What We Offer

• Competitive salary based on experience and skill level.
• Opportunities for career progression and personal growth.
• Comprehensive health and life insurance coverage.
• Relocation support with flight tickets and accommodation in Porto.
• Full onboarding and ongoing training programs.
• A dynamic, inclusive, and supportive workplace.
• Additional perks and benefits as part of our team program.

Why Work With Us

Working in Porto offers a vibrant lifestyle, rich culture, and the chance to be part of an impactful project that supports people living with diabetes. You will gain valuable experience in healthcare customer service and work in a supportive, multicultural environment.