Italian-Speaking Customer Experience Specialist Small Gadgets Project

Overview

Job Openings Italian-Speaking Customer Experience Specialist Small Gadgets Project

Start Date: April 10, 2025

We are looking for Italian speakers to join our international client's team as Customer Service Representatives to provide support for a
- known small appliances brand. In this role, you will handle customer inquiries, assist with troubleshooting, and provide exceptional service. This is a
- time,
- site position in Lisbon.

If you meet the requirements and are interested in this opportunity, we encourage you to apply today by sending your CV in English!

Responsibilities

• Assist customers with product inquiries, order issues, and technical troubleshooting.
• Respond to customer requests via phone, email, and chat in a professional manner.
• Ensure a high level of customer satisfaction by resolving issues effectively.
• Collaborate with internal teams to escalate complex cases when necessary.

Work Schedule

• Monday to Saturday: 08:00 AM 06:00 PM (Portuguese time).
• Days off: Sunday + 1 rotational day during the week.
• Includes work on bank holidays (extra payment is applicable)
• On-site position in Lisbon.

Eligibility Requirements

• Fluency in Italian (C2 and higher) and a good command of English (B2, written and spoken).
• Previous customer service experience is a plus but not mandatory.
• Must have valid documentation to work in Portugal (possession of either one of the following is required):

Contract & Compensation

• Type of contract: 1-year
  - term contract.
• Base salary: EUR 1, 000/month (paid over 14 months).
• Performance bonus: EUR 100 per month (paid over 12 months).
• Meal allowance: EUR 7. 23 per working day.
• Transport allowance: EUR 20 per month.
• Health insurance: Available from day 1 (employee contribution required). Fully covered after 6 months.

Relocation Support

• For candidates relocating to Lisbon:
• Flight reimbursement (up to EUR 400 in Economy class)
• Shared accommodation option for up to 12 months, bills included