Italian Speaking Customer Service Agent Aviation - Lisbon Lisboa

Italian Speaking Customer Service Agent Aviation - Lisbon
Lisboa
Lisboa, Lisboa, Portugal

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Italian Speaking Customer Service Agent Aviation - Lisbon, Lisboa

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Client:

Location:

Lisboa, Portugal

Job Category:

Other

-$0-0/monthly

EU work permit required:

Yes

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Job Views:

3

Posted:

25. 04. 2025

Expiry Date:

09. 06. 2025

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Job Description:

Mercier Consultancy is excited to announce an opportunity for an Italian Speaking Customer Service Agent in the Aviation sector, based in Lisbon. You will serve as a key contact for Italian-speaking clients, assisting with inquiries related to aviation services. Your responsibilities include delivering exceptional customer support, resolving issues, and ensuring positive customer experiences. If you are passionate about aviation and customer service, we encourage you to apply!

Responsibilities

• Assist Italian-speaking customers via phone, email, and chat regarding aviation services.
• Provide information on flight schedules, bookings, and travel inquiries.
• Handle customer complaints professionally and efficiently.
• Maintain accurate records of interactions and transactions.
• Collaborate with the aviation team to improve service protocols.
• Stay updated on aviation regulations and company policies.
• Gather customer feedback and suggest improvements.
• Fluency in Italian and English, both written and spoken.
• Prior experience in customer service, especially in aviation, is preferred.
• Excellent communication skills and dedication to customer satisfaction.
• Strong
  - solving skills and ability to work under pressure.
• Familiarity with customer service software is advantageous.
• Interest in aviation and quick learner.
• Ability to work independently and in a team.