Italian-Speaking Customer Service Representative - On-site, Porto Braga

Italian-Speaking Customer Service Representative - On-site, Porto

2 days ago Be among the first 25 applicants

Are you a fluent Italian speaker looking for an exciting career opportunity in a beautiful and vibrant European city? Join our dedicated team in Porto, Portugal, and play a crucial role in supporting healthcare professionals using
- saving medical devices. We are looking for highly motivated and
- focused individuals to provide exceptional service and technical support. This is a unique chance to start or grow your career in the booming medical technology sector.

Key Responsibilities

• First-Line Support: Act as the primary point of contact for Italian-speaking customers, including doctors, nurses, and hospital staff, regarding inquiries, technical issues, and troubleshooting of medical devices.
• Problem Resolution: Diagnose and resolve basic to intermediate technical problems related to hardware, software, and device operation, primarily over the phone, email, and chat.
• Information Management: Accurately document all customer interactions, technical details, and troubleshooting steps in the Customer Relationship Management (CRM) system.
• Escalation: Identify complex or critical issues and accurately escalation them to specialized technical teams when necessary.
• Product Knowledge: Participate in continuous training to maintain a high level of expertise on the designated medical devices and related support processes.
• Compliance: Adhere strictly to company policies, regulatory requirements (including quality standards), and data protection guidelines relevant to the medical devices industry.

What We Are Looking For

• Language Fluency: Native or
  - native proficiency in Italian (C2 level), both written and spoken.
• English Proficiency: B2 level in English (required for internal communication, training, and documentation).
• Location Commitment: Commitment to working
  - site in Porto, Portugal.
• Availability: Willingness to work in a 24/7 rotational shift system as detailed below.

Good to Have

• Prior experience in a Customer Service, Technical Support, or Call Center environment. (Not mandatory, full training will be provided)
• Experience or interest in the Healthcare, Medical Devices, or Technology sectors.
• Strong empathy, patience, and a genuine desire to help customers.

Work Schedule Details

This project operates 24 hours a day, 7 days a week, and requires full flexibility from all team members:

• Shifts: Rotational shifts covering Monday to Sunday (24/7).
• Days Off: Two (2) rotational days off per week.
• Night Shift: The overall schedule includes occasional Night Shifts (22:00 to 07:00). Due to a small
  - shift team, you may be required to cover this schedule periodically during the month. Candidates must be aware of and comfortable with this 24/7 rotation.

What We Offer

• Competitive Compensation: Attractive base salary supplemented by attendance and signing bonuses.
• Financial Support: Meal Allowance and Transport Allowance.
• Well-being: Comprehensive Health Insurance coverage.
• Career Growth: Clear path for career development and professional growth within a global company.
• Work Environment: All necessary equipment will be provided by the company.

Relocation Package

To ensure a smooth transition to your new home in Porto, we offer a robust relocation package:

• Flight Reimbursement: Reimbursement of your flight tickets to Portugal.
• Temporary Accommodation: Temporary accommodation for 28 days upon arrival.

How To Apply

If you are ready to use your Italian language skills in a meaningful role within the medical sector and embrace the exciting life in Porto, we encourage you to apply today!