Italian-Speaking Customer Service Representative Porto

Overview

Italian-Speaking Customer Service Representative – Transcom

We’re CX fanatics, passionate about our clients and their customers. We are looking for an Italian-speaking Customer Service Representative for international airlines. This position is based in Porto, Portugal, with relocation support available.

Porto offers history, culture, and a relaxed lifestyle with modern amenities, a thriving tech scene, and lower living costs. Porto is estimated to be around 19% cheaper than Rome. We provide comprehensive relocation support to ease your move.

What’s in it for you?

• International and inclusive environment with
  - one support
• Continuous development through internal learning platforms and external training
• Modern, comfortable office and relaxing spaces
• Permanent
  - time contract with attractive salary and bonus system
• Paid training to introduce you to the job specifics
• Clear growth opportunities; many seniors started as customer service specialists
• Employee Referral Program with bonuses for successful referrals
• Additional benefits such as discounts at various retail stores

Relocation package

• Reimbursement of transportation costs to Porto
• Refund of 1 month’s public transport fee (if applicable)
• Accommodation for the first 30 days
• Relocation orientation to help you settle in
• Assistance with legal processes (if applicable)

Role details

Join us as an Italian-speaking Customer Service Specialist! In this role, you will act as a bridge between passengers and travel solutions. Your objective is to manage and strengthen customer relationships, provide excellent service, and answer inquiries.

• Provide customer support via multiple channels (call, chat, email)
• Support our client customers with solutions and timely responses to inquiries
• Ideal for those who enjoy helping others and delivering excellent customer service

What we’re looking for

• Native or fluent in Italian (C1+)
• Advanced spoken and written English skills (C1+)
• Availability to work 5 days per week (weekends included)
• Ability to work in 8-hour shifts (8:00 AM to 9:00 PM)
• Empathy in written communication
• Analytical mindset to diagnose and troubleshoot issues
• Active listening and strong interpersonal skills
• Time management and
  - oriented

About Transcom

Transcom is a global customer experience specialist offering consulting, customer service, sales, technical support, and collections via a network of contact centers and remote agents. We are an equal opportunity employer committed to fair and inclusive opportunities for all.