Italian Speaking Customer Service Specialist Porto

Italian Speaking Customer Service Specialist
Porto
Porto, Porto, Portugal

Workster is partnering with a global leader in customer experience and business solutions to recruit Italian-speaking Customer Support Advisors for a project in Porto. You will be supporting a world leader in insulin delivery and diabetes technology, providing empathetic and professional assistance to customers using advanced medical devices that improve lives across Europe.

Your Role

• Provide customer care and technical assistance for diabetes medical devices, ensuring accurate order management and
  - quality support.
• Deliver troubleshooting and technical support for medical devices and accessories.
• Assist customers with product usage across multiple channels (calls, email, chat, SMS).
• Manage order intake, renewals, and related documentation in compliance with procedures.
• Apply active listening, empathy, and professionalism in sensitive or challenging situations.
• Follow defined scripts and procedures to ensure compliance with regulatory and safety standards.

Your Qualifications

• Fluent Italian (C1+) and strong English skills (C1).
• Ability to support multiple European markets simultaneously.
• Previous experience in customer service, healthcare, or technical support is an advantage.
• Knowledge of diabetes care or medical devices is a plus.
• Excellent communication and
  - solving skills.
• Strong ability to manage large volumes of information and documentation.
• Organised,
  - oriented, and capable of prioritising tasks effectively.
• Stress management skills and ability to remain calm in urgent or challenging cases.
• Active listening and empathy to resolve customer concerns.

The Offer

• Full-time role,
  - site in Porto.
• Paid initial training and continuous support.
• Private health and life insurance from day one.
• Meal allowance and additional employee benefits.
• Modern office facilities with a multicultural and supportive work environment.
• Career development opportunities within an international company.