Italian-Speaking Customer Support Expert -Telecom Lisboa

Overview

We are looking for Italian-speaking Customer Support Experts to join a dynamic team in Lisbon. In this role, you will handle inbound calls, assisting customers with technical issues, billing inquiries, and
- related questions while ensuring a high level of customer satisfaction.

Next Start Dates

February 3 & March 24, 2025

Responsibilities

• Provide exceptional customer service in Italian via phone.
• Assist with technical troubleshooting, billing issues, and product inquiries.
• Ensure a positive and efficient resolution to customer concerns.
• Identify opportunities to suggest relevant products or services.

Requirements

• Fluency in Italian (spoken and written) with B2 proficiency in spoken and written English
• Strong communication and
  - solving skills.
• Previous customer service experience is a plus.
• Ability to work effectively in a
  - paced environment.
• A proactive and
  - oriented mindset.

Work Conditions

• Schedule: Rotational shifts (Monday to Sunday, between 06:00 and 22:00)
• 40-hour work week (8-hour shifts + 1-hour break)
• Portuguese public holidays apply (with compensation if worked)
• Holiday & Christmas bonuses (paid in monthly installments)

Apply today and start your journey in Lisbon!

Offered

• Competitive salary and benefits package
• Paid training program (15 working days)
• Work-from-office role in a modern,
  - equipped workplace
• Relocation support for candidates moving from abroad, including
  - provided accommodation for up to 14 months (for those relocating from over 100km away or from abroad)
• Meal allowance via a
  - paid card
• Health insurance from day one
• Fixed-term contract (12 months) with potential for renewal