Italian-Speaking Customer Support Specialist in Portugal Aveiro

Location

On-site in Porto, Portugal

Role Summary

Are you a highly fluent Italian speaker looking for a stable, challenging, and rewarding career opportunity in a beautiful European city? Join our dedicated international team in Porto to provide critical technical support for
- changing Medical Devices. This role is perfect for ambitious individuals who are ready to start a new chapter in the thriving medical technology industry.

Key Responsibilities

• Frontline Troubleshooting: Actively listen to customer descriptions of technical issues related to medical device hardware, software, or usage, and provide effective solutions.
• Case Management: Log and manage all customer interactions and technical details with meticulous accuracy in the internal CRM system.
• Compliance: Follow strict quality protocols and standard operating procedures (SOPs) required in the medical device sector to ensure safety and regulatory compliance.
• Continuous Learning: Participate fully in training sessions to maintain deep product knowledge and keep pace with device updates.

Required Profile

• Italian Fluency: Native or
  - native proficiency in Italian (written and spoken) is mandatory.
• English Proficiency: Must have a strong command of English, minimum B2 level, for internal communications, training, and documentation.
• Location Commitment: Must be willing to relocate to or already live in Porto, Portugal, and work
  - site.
• Schedule Flexibility: Full willingness to work within a 24/7 rotational shift pattern.

Experience Note: Previous experience in customer service, call centers, or technical support is beneficial but is not strictly required. Comprehensive training will be provided to all new hires.

Work Schedule and Hours

• Operation Days: Shifts cover Monday through Sunday (24/7).
• Weekly Days Off: You will receive two rotational days off each week.
• Night Shift: The schedule includes occasional coverage for the Night Shift (22:00 to 07:00). Due to the small size of the night team, all agents must be fully aware of and comfortable with this required rotational element.

Compensation And Benefits

• Financial Rewards: Competitive base salary plus attractive attendance and signing bonuses.
• Allowances: Provided with generous meal and transport allowances.
• Well-being: Comprehensive health insurance from day one.
• Career Development: Excellent career growth opportunities within a global organization.
• Tools: All necessary equipment for the role will be supplied by the company.

Relocation Package

• Flight Reimbursement: We will reimburse the cost of your flight ticket to Porto.
• Temporary Housing: We provide temporary accommodation for the first 28 days after your arrival to help you settle in.