Italian-speaking Night Shift Concierge in Lisbon - Available Immediately

Italian-speaking Night Shift Concierge in Lisbon - Available Immediately
Lisboa
Lisboa, Lisboa, Portugal

Develop your career in premium customer service by joining a
- end concierge team in Lisbon. We are looking for an Italian-speaking Concierge to provide tailored lifestyle services and travel assistance to VIP clients. If you are
- oriented, organised, and passionate about delivering exceptional experiences, this opportunity is ideal for you.

About the Role

As an Italian-speaking Concierge, you will support clients with personalised lifestyle and travel solutions. You will work across multiple channels and ensure every interaction reflects a
- quality and reliable standard.

Responsibilities

• Manage client requests in Italian via phone, email, Whats
  App, and other communication tools
• Organise travel bookings, restaurant reservations, event access, and personalised lifestyle recommendations
• Provide expert guidance on leisure activities, cultural events, dining options, and travel planning
• Handle complex or urgent situations with efficiency and discretion
• Use internal ticketing systems to organise, prioritise, and follow up on requests
• Deliver a premium and
  - focused service experience

Your Profile

• Native-level Italian speaker
• Fluent in French or Spanish is a plus
• Good level of English for internal communication
• Background in customer service, hospitality, tourism, luxury services, or concierge support
• Excellent written and verbal communication skills
• High attention to detail and strong organizational abilities
• Ability to manage
  - step requests reliably
• Wanting to do Night Shift only
• Proactive,
  - oriented, and comfortable in a dynamic environment

What the Company Offers

• Permanent contract with a 3-month probation period
• 40-hour workweek, Monday to Sunday, night shift between 10:00 PM and 6:00 AM
• Annual gross salary of 20, 000€, paid over 14 months
• 25% salary increase for night shifts
• Quarterly performance bonus up to 698€
• Hybrid work model after 3 months with two remote days per week
• Additional remote week at Christmas and one during summer
• Meal voucher card worth 8€ per working day
• 30€ monthly transport allowance
• Full health insurance including dental and optical coverage after 6 months
• High-quality equipment including laptop, screens, and headset
• Office located in central Lisbon, Avenida da Liberdade
• Access to Group benefits through the Heartist Program

Why Apply

This position is ideal for candidates who want to work in premium customer care, enjoy creating personalised solutions, and are motivated by delivering exceptional service to international clients.