Italian-speaking Quality Analyst in Lisbon Lisboa

Italian-speaking Quality Analyst in Lisbon
Lisboa
Lisboa, Lisboa, Portugal

Are you
- oriented and passionate about quality assurance? Join our team in Lisbon as a Quality Analyst and be part of an international and dynamic work environment.

As an Italian Quality Analyst, your role will be crucial in ensuring
- tier customer service performance for one of our prestigious projects.

Start Date: 26. 05. 2025

Your Responsibilities:

1. Use data analysis to evaluate call audits.
2. Monitor and review customer service calls daily.
3. Join meetings with supervisors to discuss call monitoring results.
4. Report issues with call scripts.
5. Help clients monitor specific programs.
6. Share updates and performance feedback with supervisors.
7. Plan and track monthly call monitoring.
8. Contribute to monthly quality reports.
9. Provide feedback to training teams on issues for new agent training.
10. Participate in calibration sessions to ensure consistent call scoring.

Skills, Qualifications & Interests:

1. Native-level Italian and an advanced level of English.
2. Minimum 12 months experience as a Quality Analyst.
3. Excellent analytical and
   - solving skills.
4. Strong attention to detail and ability to evaluate conversations effectively.
5. Experience in quality assurance or customer service is a plus.
6. Willingness to relocate to Lisbon for an international career experience.
7. Valid work permit for Portugal (required).

What's in it for you?

1. Contract: 12-month indefinite contract with a 30-day trial period.
2. Salary: €1, 000 gross/month (paid 14 times).
3. Performance Bonus.
4. Meal Allowance: Meal vouchers included.
5. Relocation Support: Provided for candidates coming from abroad.

Why Lisbon?

1. A vibrant city with rich cultural heritage and historical landmarks.
2. Affordable living in a European capital.
3. Enjoy warm weather and stunning beaches all year round.
4. A welcoming and diverse international community.
5. Savor delicious Portuguese cuisine and
   - famous coffee culture.

About the Company:

Your future company is a global leader in the BPO industry. With 170, 000 employees across the globe, you will be a member of a team behind the best experiences for over 750 of the world’s leading and
- first brands. The innovative solutions, technology, and expertise are designed to support operational needs for clients and deliver a seamless experience to customers in the moments that matter.