Italian-speaking Travel Advisor - immediate start Setúbal

Italian-speaking Travel Advisor - immediate start
Setúbal
Setúbal, Setubal, Portugal

Workster is partnering with a global leader in the travel and hospitality industry to find Travel Advisors to join their team. This role is ideal for individuals with strong
- solving skills, empathy, and a
- first mindset. Being part of a Support team, providing helpdesk support to a global Italian and English market via phone, message, email and chat (ongoing reservations). Your Role:Provide friendly and efficient service to the worldwide travel community of our client
Be the first point of contact to handle and resolve customer issues
Respond professionally to inbound phone calls and emails. including urgent situations
Identify and escalate issues appropriately
Compose thoughtful and accurate messages or customize prepared responses to customer emails
Research information and troubleshoot problems using available resources
Arbitrate situations between users
Monitor and control numerous concurrent tasks in tandem
Proactively and independently work to meet targets and goals
Your Requirements
Language Proficiency: Native or fluent in Italian (C1), with strong written and spoken English (B2 level or higher). Technical Skills: Ability to handle and estimate losses related to contents, automobiles, or watercraft. Soft Skills: Strong analytical and
- solving abilities, with a high level of empathy and customer service orientation. The Offer
Competitive payment package
Performance bonus
Medical & dental insurance, lunch allowance
Paid training period covered by the employer22 business days of annual leave (per Portuguese labor law)Portuguese contract with support in obtaining necessary documentation