Italian Team Leader Operations Lisboa

Overview

Join to apply for the Italian Team Leader Operations role at CBTalents. org

Location: Lisbon, Portugal

Responsibilities

• Lead, coach, and inspire a
  - performing operations team in the Call Center / BPO environment to deliver operational excellence, motivate agents, and ensure quality in every interaction.

Requirements

• IT Language: C2 proficiency
• English Language: Minimum B2
• Experience: Previous leadership experience in contact center/BPO
• Strong communication,
  - solving, and people management skills
• Flexibility to work in a 24/7 shift rotation

Contract & Benefits

• Contract: Permanent, with 180-day trial period
• Health Insurance: Provided from day 1; monthly fee applies for the first 6 months, then free
• Relocation Package: Available for candidates relocating from abroad
• Welcome Bonus: Starting hires from 1st September 2025 onwards paid in 12 monthly instalments during the first year
• Position Bonus (Braga): 20 per 12 months

Compensation

• Base Salary: 1, 215/month
• Performance Bonus: Up to 2, 400/year (150 monthly + 150 quarterly)
• Meal Allowance: 7. 23/day
• Transport Allowance: 20/month

How to Apply

Submit your CV in English highlighting your leadership experience in BPO/call center operations. Apply now to lead a team where your work truly makes an impact.