Italian Team Leader Operations Lisboa

Italian Team Leader Operations
Lisboa
Lisboa, Lisboa, Portugal

Team Leader Operations (IT C2 + EN B2)

Location:

Lisbon, Portugal

Start Date:

13 October 2025

Schedule:

24/7 shifts (rotational)

Work Model:

On-site

About The Role

Were seeking an

experienced Team Leader

with a proven track record in the

Call Center / BPO

environment to lead, coach, and inspire a
- performing operations team. Your role will focus on delivering operational excellence, motivating your agents, and ensuring quality in every interaction.

Requirements

• IT Language: C2 proficiency
• English Language: Minimum B2
• Experience: Previous leadership experience in contact center/BPO
• Strong communication,
  - solving, and people management skills
• Flexibility to work in a 24/7 shift rotation

Contract & Benefits

• Contract: Permanent, with 180-day trial period
• Health Insurance: Provided from day 1;
  
  monthly fee applies forthe first 6 months, then free
• Relocation Package: Available for candidates relocating from abroad
• Welcome Bonus: Starting hires from 1st September 2025 onwards paid in 12 monthly instalments during the first year
• Position Bonus (Braga): 20 per 12 months

Compensation

Base Salary:

1, 215/month

Performance Bonus:

Up to 2, 400/year (

150 monthly + 150 quarterly

)

Meal Allowance:

7. 23/day

Transport Allowance:

20/month

Why Join Us?

This is your opportunity to lead a dynamic team in Lisbons thriving international business environment. Youll have the chance to influence performance, coach talent, and take part in ambitious operational growth projects while enjoying a competitive package and relocation support.

How To Apply

Submit your

CV in English

highlighting your leadership experience in BPO/call center operations. Apply now to lead a team where your work truly makes an impact.