Italian Technical Customer Support Specialist Lisboa

Overview

Italian Technical Customer Support Specialist (Italian + English)

Location: Oriente, Lisbon

Contract Type: 6-Month CDD (Fixed-Term Contract)

Are you passionate about delivering exceptional customer service? Do you thrive in dynamic environments and want to work for a global leader in the Search Engine industry? Join our team as a Technical Customer Support Specialist and become the
- to expert for resolving customer queries through voice, email, and chat.

Why Join Us

We offer a competitive compensation package, continuous learning opportunities, and the chance to work in a collaborative environment where your contributions make a difference.

What’s in it for You?

Salary & Benefits:

• Monthly Base Salary: 1000 gross
• Annual Base Salary (including 2 extra month salaries): 14, 000
• Performance Bonus: 120/month (1, 440/year)
• Health Insurance: Provided from day 1 (free after 6 months)
• Total Possible Gross Annual Income: 16, 148. 72 plus a performance bonus on top 1, 440/year

Work Schedule:

• Hours: Monday to Friday, 08:00–20:00 (rotational shifts)
• Weekends: Saturday and Sunday, 08:00–17:00

Key Responsibilities

• Assist customers through phone, email, and chat regarding their orders, subscriptions, and invoices.
• Deliver a superior customer experience, ensuring all queries are resolved with
  - quality service.
• Monitor and follow up on customer issues until fully resolved, adhering to agreed deadlines.
• Collaborate with internal departments to ensure seamless resolution of customer requests.

What You’ll Need to Succeed

Language Skills: Native Italian with excellent formal speech and strong writing skills; English proficiency at a B2 level.

Experience: Previous Customer Service experience is mandatory.

• Skills:
  • Strong interpersonal, writing, and communication abilities.
  • Problem-solving mindset with great attention to detail.
  • Proficiency in using customer support tools and communication platforms.
  • Comfortable working in a
    - paced,
    - savvy environment.

Application Deadline: January 30, 2025

Start Date: Flexible, join our dynamic team in Lisbon!