Italian Technical Customer Support Specialist Lisboa

Italian Technical Customer Support Specialist
Lisboa
Lisboa, Lisboa, Portugal

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Italian Technical Customer Support Specialist, Lisbon

Client: CBTalents

Location: Lisbon, Portugal

Job Category: Other

EU work permit required: Yes

Job Reference: 346ab4540838

Job Views: 3

Posted: 02. 04. 2025

Expiry Date: 17. 05. 2025

Job Description:

Technical Customer Support Specialist (Italian + English)

Location: Oriente, Lisbon

Contract Type: 6-Month CDD (Fixed-Term Contract)

Are you passionate about delivering exceptional customer service? Do you thrive in dynamic environments and want to work for a global leader in the Search Engine industry? Join our team as a Technical Customer Support Specialist and become the
- to expert for resolving customer queries through voice, email, and chat.

Why Join Us?

We offer a competitive compensation package, continuous learning opportunities, and the chance to work in a collaborative environment where your contributions make a difference.

Whats in it for You?

Salary & Benefits:

Monthly Base Salary: 1000 gross

Annual Base Salary (including 2 extra month salaries): 14, 000

Performance Bonus: 120/month (1, 440/year)

Health Insurance: Provided from day 1 (free after 6 months)

Total Possible Gross Annual Income: 16, 148. 72 plus a performance bonus on top 1, 440/year

Work Schedule:

Hours: Monday to Friday, 08:00-20:00 (rotational shifts)

Weekends: Saturday and Sunday, 08:00-17:00

Key Responsibilities:

1. Assist customers through phone, email, and chat regarding their orders, subscriptions, and invoices.
2. Deliver a superior customer experience, ensuring all queries are resolved with
   - quality service.
3. Monitor and follow up on customer issues until fully resolved, adhering to agreed deadlines.
4. Collaborate with internal departments to ensure seamless resolution of customer requests.

What Youll Need to Succeed:

Language Skills: Native Italian with excellent formal speech and strong writing skills; English proficiency at a B2 level.

Experience: Previous Customer Service experience is mandatory.

Skills:

• Strong interpersonal, writing, and communication abilities.
• Problem-solving mindset with great attention to detail.
• Proficiency in using customer support tools and communication platforms.
• Comfortable working in a
  - paced,
  - savvy environment.

Application Deadline: January 30, 2025

Start Date: Flexible, join our dynamic team in Lisbon!